*** * ****** ***

Royal Oak, MI

*****

248-***-****

Email:

abhn6u@r.postjobfree.com

m

Kimberly Klegman

Objective Performing support services to enhance the productivity of

team members and those of my customers

Professional July 2007 - March 2011 Campbell-Ewald Advertising Warren,

experience MI

User Support Technician

Provide single point of contact for user support for 100 +

users per floor

Create / Maintain Windows Deployment Server images primarily

Windows XP SP3

Install / Maintain Mac's running Mac OS X using JAMF Casper

Suite

Install / Maintain PC's running Windows XP Pro SP3, Windows 7

Install / Utilize Office 2003, 2007 and 2010 for PC and

Office 2004, 2008 and 2011 for Mac

Utilize Scriptlogic Helpdesk Authority for work order tickets

Manage and implement project to scan to pdf using Ascent

Capture

Manage and implement software licensing database using

FileMaker Pro

Inventory company hardware assets using FileMaker Pro

Troubleshoot and resolve network, printing, login or 3rd

party software problems

August 2003 - July 2007 Milliken Millwork Inc Sterling

Heights, MI

Helpdesk

Answer helpdesk phone / email - create work order tickets-

prioritize and assign to personnel

Create / Maintain users in AD / Novell / GroupWise

Create / Maintain Backup Exec functions including tape

switching and documenting

Resolve user issues with network, hardware or 3rd party

software

Install software on user's PC's including Symantec AV, Office

2003, GroupWise, Kronos Timekeeper

Install / Update software on servers running Windows 2000

Server, Windows NT 4.0, Windows 2003 Server, Citrix

Metaframe 1.8 - 4.0

Install / Maintain user PC's running Windows 98SE, Windows

2000 Professional, Windows XP

Maintain thin clients

Monitor firewall / spam appliance, add to black / white lists

as needed

Create / Delete VPN accounts

Generate email usage reports

Monitor health status of Novell server, complete repairs as

needed

Maintain Kronos Timekeeper / Handlink software

Maintain Sage FAS 100 Accounting software

Maintain Biometric hand scanners

Monitor printing supplies and order as needed

Create / Maintain MS Access inventory database, document new

items and dispose of non repairable items

Perform backup functions for Crystal Reports

Perform backup functions for VSI*FAX

Perform backup functions for Prism

Research problems via vendor websites

March 1998 - March 2003 RSM Systems Inc. Clinton

Township, MI

Customer Support / Technical Support

Handled hardware / software support calls on custom Point of

Sale systems.

Installed software on remote customer sites via phone /

network connection

Knowledge of POS hardware including printers, customer

displays, keyboards and card readers.

Completed testing of software upgrades

Upgraded software on remote computers

Trained customers on software features

Oversaw documentation of software manuals

Troubleshoot hardware and/or software problems on remote

computers

Troubleshoot hardware problems on touch screen all-in-one

PC's and replace motherboards / daughter boards or main

boards as needed

Used and maintained Windows 2000 Professional

Used and maintained Windows NT 4.0 workstation

Used and maintained Windows NT 3.51 and 4.0 servers

Purchased hardware and software components

Installed and setup PC's for shipment to remote customer site

Oversaw shipping and receiving

Oversaw AP/AR accounts

Setup credit card processing services

Setup vendor accounts

Completed Data entry using Office 2000, Office XP

Created custom cables utilizing Cat-5 wire

1997 UNNICCO Service Company Farmington Hills, MI

Administrative Assistant / Programmer

Primary duty was to build a database in MS Access

Various administrative support duties including billing /

invoicing using Lotus123, data entry using MS Excel

Installing and configuring Windows 95 to various office

computers

Education 1985 Kearsley High School Flint, MI

Business II

Word Processing, Shorthand, Typing

References Provided upon Request

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