Customer Service Manager

Overview

Pursuing a career in accounting/finance after eleven years of managerial

experience with a proven track record of success in sales growth and

profit optimization, human resource utilization, unrivaled customer

service and expansion of the customer base.

Education

North Georgia College State University BBA Accounting (Anticipate

Graduation 06/11)

University of Georgia B.S Exercise Science (Physical Therapy) 2001

Employment History

Worked full-time and part-time consistently since high school and

throughout college to supplement college expenses and performed

successfully in a variety of responsible positions:

08/02 - Present: General Manager - Zaxby's Franchising, Inc. - North

Ga.

. Responsible for profitability, accounts payable, and inventory

control. Hire, train, schedule and evaluate hourly employees

and shift managers. Insure a high level of customer service.

Train new managers prior to assignment as general or assistant

management positions at other restaurants. Always excel in

company and health inspections. Optimize profits through P&L

analysis. As a result:

. Have grown sales over 13% despite 08'/09' economic downturn

. Inventory and payroll costs are consistently 2% and 3%

respectively below company average

. Achieved a net profitability of 12%

01/2011- Present: Internship at David Rowe P.C., Attorney at

Law

Assist preparation of tax returns

8/99 - 06/02: Assistant General Manager - Zaxby's Franchising,

Inc. - Athens, Ga.

Supervised shifts, reconciled all receipts and disbursements, oversaw

customer service performance, and trained employees. Successes in

all aspects led to being offered the store manager position in Atlanta

upon graduation.

1997 - 1999: UGA Work Study program - Athlete Dorm Supervisor,

McWhorter Hall

1994 - 1997: Chick-Fil-A - Savannah, GA - Team Leader/Shift

Manager

Activities

Account for receipts, make disbursements and reconcile cash balance

at my church

Awarded a Chick-Fil-A College Scholarship

Eagle Scout

Member of the Georgia Society of CPA's

VITA Advanced Certified

Beta Gamma Sigma Honor Society

Skills

Management

Leadership

Quickbooks

Pro Series Tax Preparation

Lacerte Tax Preparation

Accounting and Payroll Services for Hairbow Supplies ETC, LLC

Personal Traits

Family oriented. Married with two children. Enjoy church activities and

volunteering.

Self-motivated and confident of abilities. Organized and very

responsible.

Excellent employment and personal references available upon request.

Phone: 770-***-****

Email: ***********@*****.***

Josh Wichman

2765 Gateview Court

Cumming, GA 30040

Contact this candidate