Customer Service Executive Assistant

ANNESSIA FUTRELL

Profile: Highly skilled, diligent & professional human resource generalist with

** ***** ** ************** ******* experience at the top executive

level. Proven experience collaborating with senior management to

conduct Human Resources strategic planning to support & further

corporate goals. Strong interpersonal & organizational skills

exercising highest level of confidentiality

Skills: Extensive computer experience including but not limited to: Windows &

MAC platforms, MS Office Suite 2007, Excel (Pivot tables & Vlookup),

Access, PowerPoint, Project, SharePoint, Lexis Nexis, Peachtree,

Quickbooks Pro 6.0, 5.0, Visio, Act!, Oracle, COGNOS, Lotus Notes 7.0,

WebEx, Live Meeting, AS400, DSS, BPCS, Tapit, 10 key touch, type 65

wpm, Notary, Dictaphone

Experience: Utility Partners of America, Greenville, SC

05/10 - Present Executive Assistant to CEO and President

Provide full scope of human resource management duties including

recruitment, selection, interviews, terminations, background/drug

screening/results, bonuses, & yearly reviews; Distribute

internal/external advertisements for recruitment; Preparation of

employment packages; HR legal compliance & budget administration

High level administrative & office management support for the CEO &

President plus associated executive leadership team; Fiscal budgets &

invoicing; AmEx reconciliation's & expense reports; Handle all travel

arrangements including international for entire executive team & field

personnel of 300+; Full calendar management for executive team

consisting of eight; Completion of national RFP's & RFQ's; Assist bid

department with bid preparation, contract management & execution

AMEC, Greenville, SC

10/08 - 05/10

Executive Assistant to Head of Design & Collaboration Systems, Global

IT

Employee advocate & HR liaison/support; Assist in recruitment &

selection; Distribute internal/external advertisements for

recruitment; Receive applications; Arrange & conduct interviews;

Notifications of interview results to candidates & recruiters; Prepare

all new contracts & employment packages; New hire on boarding &

training; Maintain all personnel files; Assist with appraisal &

salary review process; Exit interviews & general HR inquiries (verbal

& written); Monitor & promote Safety, Health & Environmental program

Help Desk Support (Tier 1 & 2); Sharepoint security & permissions set

up; Pilot testing for MS Communicator; User account set up; Convero

timesheets & billable hours for department; Habitat for Humanity Lead

& Coordinator (Fall 2009 Build);

Belle Select Corporation, Greenville, SC

10/07 - 10/08

Executive Assistant to CEO

Licensed agent; Provide high-level administrative support by

conducting real estate trends, investment analysis & research; Closing

coordinator for all loans; Prepare statistical reports, handle

requests, & perform clerical functions such as preparing

correspondence & trade show coordination; Create marketing materials

Berry Plastics, Greenville, SC

11/01 - 10/07

Executive Assistant to VP of Nat'l Accounts & Director of Customer

Service

National Accounts Sales Coordinator; Substitute for Manager of Data

Entry department; Six Sigma Green Belt; Maintain customer service

procedures & handbook, train new hires & technical support to CS

department; Execute online auctions & bids, complete national RFP's &

RFI's;

Manage monthly/quarterly reports, generate price letters, national

call report tracking & promo set up; Familiar with ISO 9001

certification; QDR facilitator; Assist CS in resolving outstanding

credit issues; Assist sales field with reports, itineraries & travel

arrangements, company meetings & events;

Behaviour Resources Greenville, SC

9/2000 - 2001

Office Manager

Prepare bookkeeping including A/P, A/R, G/L, P&L, deposits,

reconciliation's, monthly reports, state & federal taxes, interface

with CPA's, expense reports, delinquent accounts, scheduling calendar,

travel planning & client logistics. Administer leadership profile 360,

various psychological testing, executive coaching & strategic planning

for clientele, score & process results; Provide intern supervision

Education: Lubbock Christian University, Lubbock, Texas

1994

B.F.A., Fine Art

Professional Development

Fundamentals of Human Resource Management - American Management

Association (2011)

Cultural Awareness - ALIGN HR Consulting (2010)

Management Skills for Administrative Professionals - American

Management Association (2010)

SharePoint Power User training - Mindspring (2009)

8 Gentian Court

Taylors, South Carolina 29687

Ph: 864-***-****

**********@*****.***

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