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Customer Service Manager

Location:
Lincoln, California, 95648, United States
Posted:
April 01, 2011

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******** ******

*** ********* **** ******: 916-***-****

Lincoln, CA 95648 ********@*******.***

Objective: To secure a position as a full-time receptionist

Professional Experience

Student Assistant to History Department November 2010 -

Present

William Jessup University, Rocklin, CA

Assist in research on various topics for speaking engagements and classes

Maintained student grade books through Moodle portal

Generate flyers and material for events and speaking engagements

Student Assistant to Advancement Department September 2009 -

Present

William Jessup University, Rocklin, CA

Process and file donations, receipts, and donor communication

Assist in special projects, including events and mailings

Maintain strong donor and alumni relationships through office communication

Work as liaison between staff and student volunteers during events

General office assistance

Operations Coordinator July 2004 - July 2007

Outrageous Apparel, Peru, IN

Managed customer service, shipping and receiving

Maintained strong communication between office and manufacturing department

Investigated price comparisons between vendors for apparel

Maintained customer records, including accounts payable and receivable

Evaluated and maintained inventory

Community Involvement

After School Volunteer February 2011 - Present

Roseville Homestart, Roseville, CA

Tutor in grades K-6 in areas of language, math, and reading

Aid students in computer skills

Develop relationships with students through positive reinforcement and

affirmation

Encourage students in having a strong work ethic and high goals

Reading Tutor August 2008 - May 2009

Azusa Reads, Azusa, CA

Developed relationships with children and parents

Excelled in providing instruction and activities to children

Maintained control of classroom during craft, story and singing segments

Education

B.A. History In Progress, expected graduation:

May 2011

William Jessup University: Rocklin, CA

Skills

Proficient in MS Office (Word, Excel, Publisher, Powerpoint, Outlook)

Business Contact Manager, QuickBooks, DonorQuest

Excellent communication, writing skills and customer service



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