Human Resources Manager

Wanda Bultman Lloyd, Page Two

WANDA BULTMAN LLOYD

HC 71, Box 44V

Augusta, West Virginia 26704

540-***-****; ******@***********.***

BACKGROUND SUMMARY

Over twenty-five combined years of human resources, office management and administrative experience

with exceptional versatility and adaptability. Analytical mindset, ethical, dedicated, loyal and organized

individual with ability to manage multiple tasks in pressured and confidential environments.

BUSINESS EXPERIENCE

BLUE RIDGE HOSPICE, Winchester, Virginia, 2006 to 2010

Private, non-profit, community-based organization providing hospice and home health services over a five

county region with a free-standing, 8-bed residential center which combined, serves over 1,000 patients per

year.

Human Resources Manager

Responsible for all aspects of the human resources department employing over 200 employees which

included physicians, nurses, certified nursing assistants, social workers, music therapists, chaplains, and

administrative personnel. Provided personnel and human resources management for employees of thrift

shop operations located in five areas in Virginia.

• Supervised human resources department while working closely with CEO and Vice Presidents in the

overall management of organization.

• Administered and participated in all activities related to staffing which included recruiting,

interviewing, preparing job offers, job descriptions, new hire orientation and trainings, counseling,

and personnel file maintenance.

• Assisted in developing and managing compensation programs, salary benchmarking and merit

increases.

• Recommended new policies and procedures with different approaches to senior management.

• Revised employee handbook which included up to date employee laws and revised policies.

• Advised and supported senior management of labor laws, disciplinary procedures, performance

improvement plans and terminations.

• Conducted exit interviews and produced analyses of turnover.

• Administered all leaves of absences including compliance with FMLA, short term disability

programs and granting of unpaid leave.

• Managed benefit programs including health, dental, vision, short term disability, and flexible

spending accounts. Ensured competitive benefit programs and presented recommendations with cost

comparisons to senior management team.

• Prepared and conducted annual compliance trainings and open enrollment presentations and

meetings for benefits.

• Ensured and tracked compliance with state and federal safety regulations including JCAHO and

OSHA.

• Initiated and coordinated employee relations activities including company picnics, special

recognitions, and internal communications.

Wanda Bultman Lloyd, Page Two

CAMBRIDGE CORPORATION, Winchester, Virginia, 2002 to 2006

Office/Personnel Manager

• Recruited and screened for new employees.

• Maintained human resources files to ensure all legal and regulatory requirements were met.

• Enrolled and tracked employees for health, life, dental, and miscellaneous insurances.

• Significantly reduced Workman's Compensation premium by initiating internal and external

audits and revising classifications to show accurate time.

• Analyzed and compared health insurance renewals to give employees choice in different

health plans while reducing their contribution.

• Created marketing materials including web design and brochures.

• Prepared and tracked billings/invoices for Remodeling department.

• Provided administrative support for President when needed.

BURNS INTERNATIONAL STAFFING, Winchester, Virginia, 1999 to 2001

Account Manager

• Responsible for the recruitment and retention of a local AT&T call center employing over 100 hourly

employees.

• Managed staff of three support employees and three on-site supervisors.

• Reduced turnover rate by implementing monthly bonuses.

• Conducted weekly orientation and drug testing for new employees.

MANPOWER INC., Winchester, Virginia, 1993 to 1999

Branch Manager

• Managed 19 in-house employees, and over 650 temporary employees primarily in manufacturing

enviornments.

• Conducted recruiting efforts for hourly employees.

• Provided counseling to employees regarding work performance and policies and procedures.

• Approved all invoices and expense reports for payment.

• Coordinated and implemented outdated "paper system" to AS400 computer.

• Researched, leased, and coordinated office move for two new office sites.

LeHANE CONSULTANTS, INC., Leesburg, Virginia, 1980 to 1993

Office Manager

• Processed all payroll, accounts receivables, payables, and taxes.

• Established Job Centers and conducted on-site training of personnel.

• Scheduled and coordinated group and executive programs.

• Trained all administrative personnel for satellite offices in several states.

• Created and maintained filing systems for home office and remote centers.

EDUCATION

Certificate, Indiana Business College, Indianapolis, Indiana

Attended numerous seminars and training courses for human resources

Member, WASHRM and National SHRM

Proficient in Microsoft Office

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