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Manager Customer Service

Location:
Elkhart, IN, 46514
Posted:
April 05, 2011

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Resume:

Resume' of Marc Love

***** ******* ******

574-***-****

Elkhart, IN 46514

abhn3v@r.postjobfree.com

OVERVIEW

__________________________________________________________

Managerial experience in Supply Chain Management, Materials Sourcing,

Program Management, Relationship Management and Purchasing. Skilled in

negotiating material and component costs as well as establishing and

maintaining the supplier/buyer relationship. Experienced in the

development of strategic partnerships, both domestic and abroad. Software

proficiency in MS Office products as well as AS 400 and Vantage ERP

operating environments.

CAREER

HIGHLIGHTS_______________________________________________________________

? While at Atlas Chem-Milling, introduced revolutionary new products and

product enhancements, resulting in a doubling of sales volume.

? Sourced exotic services including Cryogenic Tempering (Super Freezing)

and ION Beam Surface Hardening. Introduced these services to Atlas'

product line thereby increasing value and performance.

? Developed strategic partnerships with several heavy machinery

manufacturers, including one in France. Made numerous trips to Paris to

participate in joint product development and marketing efforts.

? At Wieland Designs, successfully managed twelve concurrent multi-year

seating programs for United Airlines, American Airlines, Delta, Jet Blue

and Mesa - from product inception through fleet configuration and

installation. Over a four year period, my sales increased from $2.9 to

$7.5 million dollars

? Conceived and led a successful strategy to outsource over one hundred

styles of furniture from several companies in North Carolina, based on

strategic partnerships that I developed there.

? Was solely responsible for the development of three industrial designs

for which I was awarded United States Patents. Experienced in working

with patent attorneys and the US Patent Office.

EMPLOYMENT HISTORY /

EXPERIENCE________________________________________________

SUPPLIER MANAGER / AIRLINE PROGRAM MANAGER / ACCOUNT MANAGER

Wieland Designs, Goshen, IN March

2003 to Nov. 2010

? In seven years with Wieland Designs, I progressed through three

different managerial positions

with increasing levels of responsibility and accountability at each

level.

? Supplier Manager Primary duties consisting of locating and

qualifying vendors, negotiating

optimum pricing and establishing long term supplier partnerships.

Organized the purchase of large commodity groups and developed local

sources. Worked with the corporate buyers group, overseeing their day

to day purchasing activities.

? Program Manager (Airline Seating) Included product development and

program timeline management. Responsible for the development of

million dollar bid proposals, high margin pricing structures and multi-

year purchase agreements. Directed Marketing Functions including

coordination of booth design and logistics for annual trade shows in

Hamburg.

? Account Manager Included market development, sales and relationship

management for several major airline accounts including American,

Delta, Jet Blue, Southwest, Mesa and United.

Resume of Marc Love

Page 2

PRODUCT MANAGER

Atlas Chem-Milling, Elkhart, IN

1994 to 2003

? Managed product development as well as marketing and new business

development. Coordinated sales, customer service, on-site

installation and follow-up on a national level.

? Sourced and applied exotic services including Cryogenic Tempering

(Super Freezing) and ION Beam Surface Hardening.

? Pioneered the use of Neodymium (Rare Earth) magnets in cylinders for

rotary dies - increasing production speeds and material handling

capabilities.

? Developed strategic partnerships with four major domestic and

European printing press manufacturers. Led the development of joint

R&D and marketing programs

? Worked with photographers, videographers and publishers to develop

sales brochures, videos and product literature. Coordinated logistics

and display design for trade show participation

MANAGER OF CUSTOMER SERVICE DEPARTMENT

Atlas Die, Inc., Elkhart, IN

1992 to 1994

? Hired, trained and directly supervised the staff of customer

service representatives.

? Supervised relationship management with a customer base of several

hundred active accounts.

? Developed customized pricing structures suited to individual

accounts and products.

MANAGER OF ENGINEERING DEPARTMENT

Atlas Die, Inc., Elkhart, IN

1982 to 1992

? Organized and managed Atlas' first Engineering department. Hired

and trained a staff charged with technical support for an increasingly

complex product line.

? Lead designer of custom dies and accessories. Designed, sourced and

purchased a variety of specialty components from domestic and

international vendors.

? Developed skills at designing a wide variety of folding cartons for

the packaging industry. One of my US Patents is for a carton design

that I created.

? Developed procedures for incoming materials inspections as well as

overall product quality standards. Author of Atlas' first Quality

Manual.

EDUCATION_________________________________________________________________

____

GOSHEN COLLEGE, Bachelor of Science Degree - Graduated Summa Cum

Laude

Major in Organizational

Leadership

CORNISH COLLEGE OF THE ARTS, Seattle, Washington: Majored in

Fine Arts

KENDALL COLLEGE OF DESIGN, Grand Rapids, Michigan: Studied

Graphics and Design



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