Customer Service Manager

Anickia Asberry

Bakersfield, CA Phone: 661-***-**** abhn3l@r.postjobfree.com

Objective:

Highly driven and goal oriented looking for the opportunity to establish a career with a strong

and rewarding position. Extremely flexible and adaptable to situations and possesses the ability

to work with a diverse team and be successful. Customer service oriented and can train others

easily while keeping the morale high and sales consistently in line with goals set forth by

management.

Experience:

Bank of the West Bakersfield, Ca 10/2007-03/2011

Assistant Branch Manager

*monthly audits

*monthly certifications

*coach and train new employees on the teller line

*inventory control and manage invoices

*wire transfers, daily

NSF reports, overdraft reports

*support Branch Management ensuring the branch personnel comply with all rules and

regulations

*open and close the branch

*balance ATM and Vault

*outgoing mail and Fed-Ex

*provided problem solving regarding customers complaints

*provided superior customer service

*support Branch Management in marketing and sales effort

*assisted cross training of customer service staff

*assisted Customer Service Manager with self-audits

*Also completed all tasks from previous positions as well

Senior Bank Teller

*continuously surpassed all goals set forth by management and company

*meet monthly goals on cross sell products

*Help assist with teller training with new employees

*balance ATM

*open and close branch

*provided excellent teamwork and customer service

*Also completed all tasks from previous position as well

*Promoted to Assisted Branch Manager

Bank Teller

*continuously surpassed all goals set forth by management and company

*perform daily cash deposits, customer transactions efficiently and accurately

*open and close branch

*Support bank sales objective by cross selling products

*answer phones and direct questions and concerns to appropriate Branch personnel

*Achieved an award for the First teller to receive 100% on mystery shop for customer service

*Promoted to Senior Teller

AppleOne Bakersfield, Ca 10/2006-10/2007

Administrative Assistant

*completed 15 job assignments

*filed, data entry, answer phones, greet customers

*Assisted in clerical duties

*outgoing mail processing

* used Microsoft Office programs

*Provided remarkable customer service

Chevron Valley Credit Union Bakersfield, Ca 12/2003-09/2005

Bank Teller

*open and close branch

*daily cash deposits

*service ATM

*merchant services

*account services

* perform customer transactions efficiently and accurately

*Drive up ATM window

*provided superior customer service

Education:

University of Phoenix- Achieving Graduation

Graduated with Diploma from Liberty High School

References Furnished Separately Upon Request

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