Supply Chain Manager

Dawn Y. Palmer CPIM, CSCP

**** ***** ***. ***, ********, NY 13346 Home Phone: 315-***-**** Cell

Phone: 607-***-****

Email address: ******.*****@*****.***

Summary: A highly motivated professional with over 10 years of experience

in Supply Chain Management in a Pharmaceutical and Food Ingredients

environment. Broad knowledge in the management of People, Materials,

Planning, Scheduling, Logistics, Procurement, Distribution, Import/Export

and Customer/Vendor Relations. Goal oriented team player committed to

continuous improvement of an organization.

Strategic Supply Chain/Global Customer Care Manager

Fortunate to enjoy a classical management career that has included key

positions with well-known companies such as Unilever, ICI and Kerry. This

included growth through such positions as Strategic Supply Chain Manager

and Global Customer Care Manager.

Proven Record:

. Increased service levels, reduced costs and streamlined operations in

a wide range of situations.

. Consistently met and exceeded company objectives with my ability to

improve systems, eliminate waste and change behaviors.

. Analyzed and restructured departments, worked with Customers and

Vendors on improving performance, and developed reliable, dependable

teams that have been recognized not only by our Corporation but also

by our Customers and Suppliers.

. Member of the senior management team that won the ICI Best Factory

Award in its inaugural year out of 250 manufacturing locations world-

wide and the ICI Global Safety Award due to its focus on safety.

. In 2010, our business won the Johnson & Johnson Supplier award and the

distinguished Eli Lilly Global Long Term Supplier Award for providing

exceptional quality and service.

Skills:

. Exceptionally strong leadership skills.

. Highly personable and capable of working with other department

leaders.

. Proficient in solving problems and implementing solutions under tight

deadlines.

. Hands on Manager, capable of effectively developing and managing

department personnel.

. Thrive on operating in intensely competitive environments requiring a

unique blend of versatility and experience.

. Proficient in Microsoft Excel, Word, PowerPoint and ERP and MRP

systems.

Career History:

Strategic Supply Chain Manager/Global Customer Care Manager, Kerry Bio-

Science division of the Kerry Group 2004-2010

. Managed materials planning, procurement, material allocation,

production scheduling, receiving, warehousing, inventory control and

handling, shipping and Customer Care day to day activities, ensuring

we met our customer's expectations on delivering their orders on time

and in full.

. Ensured the demand plan, production plan, materials plan and capacity

plan were aligned and executed.

. Ensured all inventory levels were aligned and maintained within the

targeted level of customer service.

. Generated and maintained the production schedule and ensured adherence

to plan.

. Supply Chain lead for the integration and continuation of the

Strategic Alliance with Foremost Farms which involves the Global

Distribution of their pharmaceutical Grade Lactose, annual volume 14

million kg's.

. Generated over $500,000 per year in cost savings by changing service

providers, redesigning packaging, reducing outside storage and

maximizing the utilization of available capacity.

. Managed the successful AS400 - ERP system integration into the

facility.

Supply Chain Manager/ Materials Manager, Quest International division of

ICI 1995-2004

. Restructured the Supply Chain departments, (planning, warehousing,

procurement, logistics and customer care) in order to reduce cost,

gain efficiencies, eliminate waste and maximize customer service

levels. As a result Customer complaints decreased by 80%.

. Increased OTIF (on time-in full) customer service levels from 80% to

99.1%.

. Worked directly with strategic vendors on improving performance,

reducing costs and managing JIT inventories.

. Reduced inventory levels by $5 million dollars while increasing

service levels.

. As a recognized expert in Supply Chain and Materials, I was given a

temporary assignment to work in the Netherlands.

Logistics Manager/Accounting Supervisor, Quest International division of

Unilever 1990-1995

. Developed and implemented a cycle count program based on Pareto

analysis; resulting in increased levels of inventory accuracy from 70%

to 99%; negating the need to perform costly physical inventory counts.

. Responsible for product costing, financial reporting, budgets, account

reconciliations, collections and payables.

Education:

SUNY - Empire State College BS in Business, Mgt. & Economics -

Concentration in Supply Chain Mgt.

SUNY - Morrisville Associate of Applied Science in Accounting

APICS CPIM (Certified in Production and Inventory

Management)

APICS CSCP (Certified Supply Chain Professional)

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