Customer Service Engineer

GREGORY HIPPS

*** *** ****** **.

Media, Pa.

Home: 610-***-****

******@****.***

EMPLOYMENT

Vertical Communications, Phoenix, Arizona

Technical Support Engineer, 2007 - 2009

I worked in a call center environment to provide our customers with

technical support on IP PBX equipment. I traveled to the customer's site to

provide on-site support; when it was needed.

Vodavi Communications, Phoenix, Arizona

Field service engineer, 2000 - 2007

I worked in a call center environment to provide our customers with

technical support on IP PBX equipment. I traveled to the customer's site to

provide on-site support; when it was needed.

.

MCI WorldCom, Chandler, Arizona

Customer Service Technician, 1998 - 2000

I provided technical support to end users on HP computers.

EDUCATION

Phoenix College

Associate of Arts in Information Technology/Networking

I'm taking on line courses at Phoenix College

SKILLS

My patients and understanding enhances my problem-solving skills. I have

great customer service skills.

TRAINING

Interface Technical Training, Phoenix, AZ.

In 2005 I took an 8-week course Interconnecting Cisco network devices, the

class was on connecting Cisco routers to computers.

Comptia

A Plus Certification 7-1999

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