Sales Manager
Resume:
Beth R. Leonard
Apartment *
Wood Dale, Il 60191
**********@*****.***
SUMMARY OF QUALIFICATIONS
Experience in hard-lines Retail Sales, Support, Administration and Management.
Excellent communication skills and careful attention to details.
Positive attitude and a direct professional way of dealing with customers and
associates.
Ability to form strong partnerships and communicate well with store team members.
Ability to identify issues and recommend business solutions.
Ability to use e-mail and attachments, internet/intranet and computer systems to access,
input, modify or print information or to execute programs or analyses.
WORK EXPERIENCE
Sears Essentials – Palatine - Elmhurst
Lead, Consultative Sales-Home Appliance, Home Electronics, and
Home Improvement
2007- Present
Responsible for enhancing the customer experience, developing customer relationships and
driving profitable
Sales. Was directly responsible for scheduling, coaching, training, supervising and selecting
of the consultative
sales associates.
Participated in all ongoing recruitment and interviews with job applicants during the
selection process.
Interacted with customers to discover their needs and selling products and services that
provided customers
with complete solutions. Reviewed the Associates Contribution Report daily and discussed
opportunities for performance improvement at a department and associate level. Observed
consultative selling associates,
interactions with customers to help identify areas in which the associates would benefit
from training or coaching.
Provided the Assistant Store Manager with feedback and assisted the Manager in
developing action plans,
supporting monthly coaching sessions and providing training for selling associates to
address sales performance.
Reduce sales related expenses and optimize sales of accessories, Protection Agreements,
Credit and other products and services that could enhance customer satisfaction. Ensured
that the departments were Ready All Day, easy to shop, clean, products were in stock and
signed and organized for the customers. Resolved customer issues and complaints.
Performed store opening and closing activities. Performed other duties and projects as
assigned, including customer experience manager duties.
Lone Star Restaurant
Floor Manager
2006 - 2007
Responsible for supervisions of wait crew, schedules, training, driving profitable sales, and
enhancing customers experience.
Responsible For weekly schedules for wait crew and supervising all preparations prior to
opening.
Coached and trained the wait staff to make sure that the customer had the best dinning
experience.
Optimized food sales by coaching team in recommendations for meal accompaniments.
Resolved customer issues and complaints. Responsible for the organization and cleanliness
of the
dining area. Supervised closing procedures.
Vince’s Restaurant
Wait Staff
1984 - 2010
Responsible for preparations prior to opening, and welcoming customers.
Responsible for customers orders and making sure that all there needs were met.
To ensure that the customer had the best dinning experience.
Bear Stearns - Chicago
Receptionist
1981 - 1985
Responsible for a office of twelve brokers. Welcomed clients and directed all
Calls. Made appointments and maintained all clients files.
O’HARE Hilton
Guest Services
1976 - 1980
Front desk clerk. Responsible for customer check in and check out. Responsible
for posting customers charges and excepting payment. At shifts end all drawers
were balanced.
Hyatt Regency O’HARE
1973 - 1975
Guest Services
Front desk clerk. Responsible for check in of customers. Received
customers payments, phone request and ensured the best customer experience.
Sales and catering Receptionist
Greeted clients, answered phones, and directed calls to the sales staff. Typed
up and sent out clients agreements. Filed clients records.
Education
Maine South High School
General Studies 1970-1974
Sears Holding Corporation
E-Learning Studies/Training 2007-2010
Reference on request
Contact this candidate