Assistant Customer Service
Resume:
Kathy D. Sandlin
**** **** **** ***** 512-***-****
(cell)
Austin, Texas 78745-2754 512-***-**** (home)
Email: abhn1v@r.postjobfree.com
QUALIFICATIONS
Typing speed of 80-90 wpm and expert at proofreading; Specialized in
Windows 95 thru 2006, Millennium, and XP; Microsoft Word through 2006; MS
Office, Outlook, PowerPoint and Excel; WordPerfect up to version 6.0; Lotus
123; ADP Shoplink Estimating software; QuickBooks Pro 2003-2004; Adobe
Acrobat; Banyan Beyond Mail; Siebel; and many other software as well as the
Internet. Troubleshooting and maintaining PCs and network computers;
proficient at multi-tasking and working without supervision; training
others; excellent telephone and people skills; purchasing; monitoring
office inventories; establishing office procedures; maintaining structure
in office; negotiating with Plaintiff Counsels as well as Local Counsels
towards settlements; maintenance of highly sensitive and confidential
records including payroll issues, Stockholder and Shareholder information
and Contracts of all kinds; and management or supervision of temporary
personnel or contract laborers.
OBJECTIVES & SUMMARY
My long term objective is to find a large enough Company that I can
hopefully work another 15-20 years before retirement at a good salary. I
am a very experienced Office Manager, Executive Assistant, Administrative
Assistant and a Paralegal. I have also done a lot of work with Contract
Administration. I would have to say there is not much of anything I cannot
handle in an office environment. I look forward to working in an upper
Clerical executive position that can showcase my experience, dedication and
customer service skills, as well as Legal skills.
EDUCATION
Southern Careers Institute (formerly Career Centers of Texas / CBM
Technical School) in Austin, Texas
Graduated w/ Honors September 30, 1992
Paralegal/Legal Assistant studies
GPA: 4.0
PROFESSIONAL EXPERIENCE
Nov 2007 - July 2010 - Minacs, an Aditya Birla Group Co. (Contractor for
General Motors) - Product Litigation Paralegal defense for Vehicle
Manufacturer which included case intake, review, negotiations and
settlement, both pre-suit, and lawsuit settlement and trial defense for
Lemon Laws for states as well as other consumer laws. When repurchase was
required, this was also handled to completion. Job was in a Call Center
environment.
Nov 2005 - Dec 2006 - Aspyr Media, Inc. (Contract Administrator/Paralegal)
for Video Games Developer in Austin in charge of all Game contracts,
including other contracts such as employment, Licensor, Distribution,
Vendor, Sales, Developer, Financial, Royalties, Stockholder and
Shareholder, and Corporate.
Jan 2003 - June 2004 - Sterling Auto Collision, LLC (Corp.
Secretary/Bookkeeper/Office Mgr.) - Maintained all business accounts for
Auto Body Shop; Monthly Sales Tax to State Comptroller; Employee taxes
including 940's and 941's quarterly and monthly; paid all bills on company
and three other related companies; did weekly payroll for 12 employees;
receptionist and secretarial duties; dealt with insurance adjusters.
Feb 1997 - April 2000 - Sprint - (State Executive Asst to VP) Daily
responsibilities of projects for Managers, spreadsheets, filings at the
Public Utility Commission (PUC), faxes, and large copying details; monitor
and update large database of address files, detailed research of items at
PUC, attend and take notes of the Final Orders Meetings of the Public
Utility Commission (PUC) and report back to Managers. Tracking of Sprint
projects at the PUC such as Sale/Transfer/Merger Applications (STM's) and
processes, and the passage of tariff filings (rate increases, etc.);
management and supervision of any temporary office personnel or contract
laborers; interaction with State Legislators, Governors, and political
action staff. Assisted with and attended events hosted by Sprint lobbyists
for Texas Governmental officials and key in planning stage and move, setup
and transition of office from old building to new building.
July 1993 - Jan 1997 - Cathey, Hutton and Associates, Inc. (now is CHR)
(Analyst) - Regulatory editing and monitoring of Tariffs (rate increases,
service changes, telecommunication directions); tracking of processes at
PUC and their Final Orders Meetings, report back to Managers; assist in
overload of Administrative department duties; track and file monthly
Political Action Reports (PAC) required by State for Lobbyists; track and
update FCC filings for clients; STM Applications, etc. Both positions were
tracked by billable hours to our clients.
July 1992 - Dec 1992 - Willms & Associates (Legal Assistant/Secretary) -
Attended to daily duties of Legal Assistant/Secretary for Personal Injury
and Torts Law Firm; monitored schedules and calendar for timely filings
with Court; answered interrogatories and Court documents so they were filed
timely; setup and schedule depositions; maintain office files; and assisted
Attorney in Court. Attorney is now deceased.
Jan 1992 - July 1992 - Jewell & Associates (no longer in business) (Legal
Assistant/Secretary) - Attended to daily duties as Legal
Assistant/Secretary for Family, PI and Tort Law office; answered and
maintained Interrogatories, ensured timely filings of court papers; handled
and juggled attorney's schedule, important Court deadlines, and assisted
clients; accounting duties including Payroll in absence of Attorney.
Sept 1982 - March 1991 - Lower Colorado River Authority (LCRA)
(Administrative Secretary) - Promoted to Administrative Secretary;
scheduled all appointments for Manager, budget information tracking and
details, computer use of accounting system, coordinate all travel for
department, typing, phones, work and assistance for other clerical staff.
Interaction with all other departments and supervisory staff; handled
highly sensitive and confidential material as well as payroll. Developed,
assembled and maintained the complete Departmental Procedures Manual for a
very large department. Previous position was clerical and secretarial
duties for 9 Mechanical Engineers; typing of Specifications for lowest
bids, Contracts, Records, Files, and drawings (approx. 20,000 Blueline and
Sepias) for construction of Unit III of the Fayette Power Project in
LaGrange, Texas (coal-powered energy producing plant); maintain budget
tracking and accounting system of materials purchased; large amounts of
typing before PC age.
References
Linda Morgan, Assistant VP
Austin Trust Company, 512-***-****
336 South Congress Avenue
Austin, TX 78704
abhn1v@r.postjobfree.com
William Broussard, Attorney
Email: abhn1v@r.postjobfree.com
Kenneth Butler, Call Center Director, Minacs
W. C. Seale, LCRA
William A. Maxwell, LCRA
P.O. Box 220
Austin, TX 78767
Marguerite Huggins, Esq.
Postlethwait, Huggins & Morrison
abhn1v@r.postjobfree.com
Steven Stancroff, Esq.
Law Offices of Steven Stancroff
abhn1v@r.postjobfree.com
Patricia Spacek, Legal Coordinator
General Motors Legal Staff
abhn1v@r.postjobfree.com
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