Customer Service Administrative Assistant

Edna E. Edwards

***** ********** **., *******, ** 92336-1065

Phone: 909-***-**** * Cell: 951-***-****

E-mail: abhn19@r.postjobfree.com

PRIMARY GOAL:

To obtain a rewarding position where abilities, job experience and

educational background can be an asset and provide opportunity for growth.

Self-motivated, detail oriented with excellent follow through skills

. Very effective interpersonal communication and problem-solving skills

. Punctual with a strong work ethic in regards to dependability and

responsibility

. Quick adaptive skills with the ability to retain information

. Computer Skills: TSO/ISPF, JCL, JES2, VPN, RACF, VMS, OS/390 MVS

mainframe system, IMS, VTAM, Microsoft Office 2007, Elixir software,

Control-D, Control-M, CPT-4, ICD-9-CM, Medisoft software

. Member of AAPC

EDUCATION:

CHAFFEY COLLEGE, RANCHO CUCAMONGA, CA - 1992

CERTIFICATE: DATA ENTRY

CERTIFICATE: MICROCOMPUTER BUSINESS APPLICATIONS

MAJOR - COMPUTER INFORMATION SYSTEMS

SAN DIEGO CITY COLLEGE, SAN DIEGO, CA - 1979

AA IN OFFICE TECHNOLOGY

DEAN'S HONOR LIST 2 SEMESTERS, 3.8 GPA

EMPLOYMENT:

FREEDOM GRAPHICS SYSTEMS - Shift Lead In Laser Print Room; 2/2007- 5/2009

Delegate work load. Check all jobs for accuracy of data, alignments, print

quality and forms. Place service calls and update logs regarding type of

calls and resolutions. Manage print production logs.

SEMPER INTERNATIONAL - Docutech Print Operator; 12/2006 - 2/2007

Prepare custom order print jobs for customers. Binding, folding, copying,

collating and printing.

COUNTY OF SAN BERNARDINO - Computer Operations Specialist/Software

Administrator; 10/1991 - 11/2006

Provide technical support in an enterprise environment. by logging calls

and helping to resolve issues. Control batch processing and monitor

mainframe system. Perform tape backups on servers and printers. Responsible

for setup and maintenance of database for distribution of mainframe reports

to various county agencies by hard copy and online viewing.

U. S. POSTAL SERVICE - Window /Distribution Clerk; 12/1981 - 10/1990

Window sales, customer service replacement supervisor and OJ trainer, dock

expediter, balancing of window receipts and bank deposits.

CENTER FOR CHINESE MEDICINE - Administrative Assistant; 12/1979 - 5/1981

Bookkeeping, phones, transcription, collections, typing, filing,

receptionist, sales, customer service.

EXCELLENT REFERENCES AVAILABLE ON REQUEST

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