Technical Writer Software
Resume:
Jennifer Thompson
Canton, GA 30115 Email:
***********@*****.***
Professional Summary
Senior level technical writer with extensive experience designing, writing,
and editing complex printed documentation and online help systems for
hardware and software based applications. Proficient in an assortment of
software, including FrameMaker, RoboHelp, Creative Suite, Dreamweaver,
Captivate, FullShot and Snagit.
Skills
Proficient in FrameMaker, RoboHelp, Photoshop CS5, Snagit, FullShot,
Captivate, Dreamweaver, Acrobat X Pro, InDesign, Microsoft Office Suite.
Experience
Independent Contractor
Technical Writer November 2009
- Present
Clients: Sensus Metering, Proedit, Inc.
As an independent contractor, I have managed technical writing projects for
a diverse range of clients from small startup companies to large
corporations. The projects have ranged from creating new page-level online
help systems with over 100 topics to creating hardware installation
documents for new state of the art technology.
Healthport Technology
Technical Writer July 2008 -
November 2009
As the sole technical writer, I was responsible for creating and
maintaining all internal and external printed documentation and online help
systems for a wide range of products. I utilized RoboHelp to create online
help documentation for products aimed at hospitals and healthcare
providers.
Key projects:
. Highlighted one of the company's newest state-of-the-art software
products by developing an interactive tradeshow demonstration that
allowed the prospective client to view and examine the software's
functionality.
Landis+Gyr
Technical Writer/Instructional Designer
July 2006 - July 2008
As part of a technical documentation team, I was responsible for
collaborating with software and hardware development, testing, and customer
support engineers to gather information on new product features, research
technologies involved, and develop effective customer documentation,
including manuals, brochures, help systems, and training.
Key projects:
. Researched and volunteered to bridge a gap in learning materials by
developing Internet-based, DVD, self-study and online learning content
for a new hardware commissioning program.
. As part of a designated team, led all documentation efforts for a
customer facing internet-based support software that allowed customers
to maintain and manage their utility systems.
ADP
Documentation Specialist January
2006 - July 2006
I created customer facing instructional documents on an as-needed basis for
the National Accounts FSA/COBRA Implementation team.
Education
Berry College, Master of Business Administration
August 2003 - December 2005
Reinhardt College, Bachelor of Fine Arts
Graduation: May 2003
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