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Technical Writer Software

Canton, Georgia, 30115, United States
March 15, 2011

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Jennifer Thompson

*** ******** ******* *****:


Canton, GA 30115 Email:

Professional Summary

Senior level technical writer with extensive experience designing, writing,

and editing complex printed documentation and online help systems for

hardware and software based applications. Proficient in an assortment of

software, including FrameMaker, RoboHelp, Creative Suite, Dreamweaver,

Captivate, FullShot and Snagit.


Proficient in FrameMaker, RoboHelp, Photoshop CS5, Snagit, FullShot,

Captivate, Dreamweaver, Acrobat X Pro, InDesign, Microsoft Office Suite.


Independent Contractor

Technical Writer November 2009

- Present

Clients: Sensus Metering, Proedit, Inc.

As an independent contractor, I have managed technical writing projects for

a diverse range of clients from small startup companies to large

corporations. The projects have ranged from creating new page-level online

help systems with over 100 topics to creating hardware installation

documents for new state of the art technology.

Healthport Technology

Technical Writer July 2008 -

November 2009

As the sole technical writer, I was responsible for creating and

maintaining all internal and external printed documentation and online help

systems for a wide range of products. I utilized RoboHelp to create online

help documentation for products aimed at hospitals and healthcare


Key projects:

. Highlighted one of the company's newest state-of-the-art software

products by developing an interactive tradeshow demonstration that

allowed the prospective client to view and examine the software's



Technical Writer/Instructional Designer

July 2006 - July 2008

As part of a technical documentation team, I was responsible for

collaborating with software and hardware development, testing, and customer

support engineers to gather information on new product features, research

technologies involved, and develop effective customer documentation,

including manuals, brochures, help systems, and training.

Key projects:

. Researched and volunteered to bridge a gap in learning materials by

developing Internet-based, DVD, self-study and online learning content

for a new hardware commissioning program.

. As part of a designated team, led all documentation efforts for a

customer facing internet-based support software that allowed customers

to maintain and manage their utility systems.


Documentation Specialist January

2006 - July 2006

I created customer facing instructional documents on an as-needed basis for

the National Accounts FSA/COBRA Implementation team.


Berry College, Master of Business Administration

August 2003 - December 2005

Reinhardt College, Bachelor of Fine Arts

Graduation: May 2003

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