Customer Service Administrative Assistant

** * * * * Y L E R L A N E • E L K W O O D, VA . * 2 718

540-***-**** • ********@***.***

GAIL WOLSAK

OBJECTIVE

To obtain a position with a professional organization that offers job security

with an opportunity for growth.

SUMMARY OF QUALIFICATIONS

A team player with an extensive experience in clerical, secretarial, and

administrative work. Strong communication and customer service skills. Able

to work in a fast paced environment. Knowledge of a PC using software such

as Microsoft Windows, email (Outlook), work processing (Word), experience in

using inventory management software (PIMS, IMS, and FMSII). Currently

completing a class on Excel. Eager and willing to learn new things.

WORK OF EXPERIENCE

Administrative Assistant 2005 2010

Mancon Culpeper, Va.

Processed invoices for Corporate Office. Subcontractor for VDOT. Keyed in

VDOT work orders. Transfer orders to and from other districts, check in

deliveries, process invoices from 5 stores for payment, monitor and prepare

various reports, process daily summary tickets from 5 stores, track and

monitor inventory. Order product for 10 districts for resale. Maintain

computerized record and issuing inventory. Was chosen to work in different

districts when problems arose, and to do inventories of those stores.

Receptionist/Administrative Office Specialist 2003 2005

Abacus Staffing Culpeper, Va.

Assigned at VDOT as a receptionist but was chosen to work in different

departments as Program Support Technician, Fiscal Assistant, and

Administrative Office Specialist. Process payment of different vouchers, (non

PO, PO, and Petty Cash), enter American Express monthly statements, enter

weekly timesheets, equipment rentals, leave request for 15 employees and

run fiscal reports. Keyed in work orders. Created and developed reports for

managers. Assisted in monitoring budget. Have dealt with several confidential

matters including employee records, wages, and interviews.

Receptionist/Front Desk Support 2003

Warrenton Medical Associates Warrenton, Va.

Receptionist in an office with four doctors. Answered phones, scheduled

appointments, pulled charts for messages, updated information in charts,

pulled and prepared charts for the next day.

Administrator 2000 2002

Pepsi Cola Warrenton, Va.

Hired as a receptionist but was quickly assigned other duties. In addition to

answering phones and directing calls at a 90 plus employee distribution

center. Scheduled out service calls and orders, prepared bills for the

Corporate Office, called clients regarding outstanding invoices, handled all

requests for and charitable donations of product, called and scheduled dock

times for wholesale customers, managed and reconciled Route #1, which

consisted of miscellaneous and special sales of product. Dealt with

confidential matters including employee records, wages, evaluations, and

letters. Processed workmen’s compensation claims.

EDUCATION

Graduate Oakton High School Vienna, Va.

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