Customer Service Data Entry

Margie R. Davis

**** **** ***** *****

Duncanville, Texas 75137

(972) 709 – 6018 – Home

(214) 392 – 8104 – Cell

*************@***.***

Objective: A detailed oriented professional with over 31 years of accounting experience within

a major retail organization. Responsibilities ranged from timely and accurate vendor payments to

being adept in the building and maintaining of supplier relationships, key performance measures,

productivity and quality guidelines.

Skills & Qualifications

Microsoft Excel 10 Key (by touch)

Microsoft Word Typing (45-50 WPM)

Microsoft Outlook EDI (Electronic Data Invoicing)

Microfiche/Archive Fax/Copier

Work History

Sears Holding Corporation November 1977 – January 2009

(Accounting Clerk III/Special Projects: 1991 – 2009)

Responsibilities:

*Outsourcing Transition Team Lead – trained employees from India on processes & procedures

*Reduced operating cost – through accurate data entry & verification process

*Heavy Customer Service (Internally/Externally)

*Provided accounting & research support to Corporate Procurement Dept.

*Assisted Controller & A/P Supervisor on multiple special projects, outside of normal duties

*Vendor Management (account information implementation & maintenance)

*Vendor Claims (implementation/maintenance/resolution)

*Product Returns & Reimbursements

*Invoice Auditing & Coding (3-way match for payment process)

*Delivery & Transportation resolutions (damages/thefts/etc)

*Resolved store complaints/issues

*Supplier terms/credits/discounts/rebates

*Accounting record retention & archiving

(Accounting Data Entry Operator: 1982 – 1991)

Responsibilities:

*Heavy invoice data entry

*Invoice Auditing/Coding/Verifying

*Customer Service (Internally & Externally)

*Data entry error resolution (to increase productivity & reduce downtime)

*Coordinated workflow with other operators

*Handled priority accounts/transactions that required error-free work

(Accounting Records Clerk for Merchandise Buyers: 1977 – 1982)

Responsibilities:

*Customer Service (Internally & Externally)

*Responsible for compiling the 2-way match for payment process

*Delivery/Transportation resolution

*Vendor Relations/Supplier Record Maintenance

*Account Coding/Verifying

*Special research projects for buyers

Education

(AAS) – Business Administration

Hill Junior College

Hillsboro, Texas

(1974 – 1976)

References Available Upon Request

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