Customer Service Management

Resume

JENNETE RAMIREZ-SCHUBERT

**** ******* ***** ***** *** F,

Charlotte, NC 28213

Cell: 704-***-****

E-mail: abhmwn@r.postjobfree.com

Professional Summary:

Detail-oriented accounting professional with 18+ years of extensive

experience in financial and managerial accounting practices for multi-

national companies. Presently, completing my Certified Management

Accountant (CMA) certification / accreditation.

Areas of Expertise:

. Experience in using various accounting software systems such as Oracle

Financials, Oracle HR, Business Objects, Quick Books software and Peach

Tree.

. Strong computer skills including proficiency with Microsoft Office Suite

applications and web-based reporting tools.

. 11 years of international experience

. Certified Public Accountant (CPA)

. Budget development and financial reports consolidation experience.

. Route Profitability reporting

. Quality assurance audit (ISO)

. Internal auditing and excellent research experience

. Multilingual (fluent in English and Pilipino, basic Spanish and Arabic)

Professional / Work Experience:

Financial Reports & Analysis Controller- Etihad Airways (2008-2010)

Etihad Airways is the national airline carrier of the United Arab

Emirates, operating in 44 countries with over 8,000 Employees worldwide

and reported revenue of $2.9billion in 2010.

. Enhanced management reporting and reviewed of financial information

integrity.

. Assisted in implementing automation of monthly reports and route

profitability project.

. Researched and benchmark performance against industry leaders and

standards.

. Supported top management on slide presentation and project forecasts.

. Improved efficiencies and bottlenecks through process reviews.

. Successfully implemented a robust management report deliverable on a

monthly basis.

Chief Accountant - Mondia FZ LLC (2005-2008)

Mondia FZ LLC is a privately owned company based in Dubai, United Arab

Emirates that offers consulting services (local representation, financial

services, merger and acquisitions) to international business community

(Europe, South Africa & America).

. Updated the accounting system in QuickBooks and prepared financial

statements of the company.

. Cleared-up long outstanding trade receivables and reconciled various

disputed accounts.

. Handled petty cash, control of cash in bank and fund management.

. Reviewed monthly payroll, bank transfers and bank reconciliations.

. Prepared revenue / expenditure budget and sales forecasts / projections.

. Assisted in project accounting policies and procedures for new clients.

. Maintained the accounting system for newly formed joint venture/mergers.

Senior Accountant - Qatar Airways (1999-2005)

Qatar Airways is the national airline carrier of Qatar with 30% growth

year on year and billions of investment in the airline, airport, catering

and duty free.

. Enhanced accounting procedure for sales offices and travel agents

remittances.

. Streamlined reporting process and pre-numbered accounting forms.

. Processed accounts payable for main clients of the company.

. Monitored remittances, account settlements and discrepancy notes /

memos.

. Handled petty cash, bank and general ledger reconciliation, time keeping

and payroll functions.

. Assisted in budget preparation and year-end inventory.

. Implemented the personnel and HR policies and procedures for regional

and satellite offices.

. Prepared company policies, rules and regulations for the corporate staff

handbook.

Assistant Treasury Manager - Cebu Pacific Air, Inc. (1997-1999)

Cebu Air is a publicly listed company known for its innovative pricing

strategies and recently reported $140million revenue in 2010.

. Implemented collection and remittance policies and procedures.

. Cleared-out long outstanding receivables and resolved inter-department

issues.

. Improved liquidity ratio (receivables turnover) from 30 days to 21 days.

. Supported management during airline crises, promotion of new routes and

market research.

. Conducted workshops and training activities for cash handling and

reporting.

. Prepared department year-end budget and employee evaluations (4 direct

reports).

. Reviewed bank and merchant agreements, credit terms, interest and

penalty stipulations that best favour the company.

Senior Auditor - JG Summit Holdings, Inc. (1991-1997)

JG Summit Holdings, Inc. is one of the leading companies in the

Philippines with business interest in air transportation, power

generation, real estate and property development and telecommunications.

It has reported a net income for September 2010 (9 months) of $297million.

I started as an Internal Audit Staff and worked myself upward as Senior

Auditor. On the overall, I handled various operation and financial audits

in different lines of industry / business such as textile, garments,

electronics and food processing under the umbrella group of JG Summit

Holdings.

. Prepared audit action plan and internal audit work programs.

. Reviewed and evaluated effectiveness and adequacy of internal control

and established company policies and procedures.

. Pointed out deficiencies in accounting and operation system for

appropriate corrective and preventive action.

. Assisted management in areas of revenue improvement and cost reduction

control.

. Safeguarded company assets and properties during scrap disposals.

. Conducted year-end inventory, manpower headcount and plant security

observations.

. Communicated through audit reports, audit findings and recommendations

for top management use.

. Supervised, reviewed audit work and assessed performance of 3 direct

reports.

Professional Affiliations:

Philippine Institute of Certified Public Accountant (PICPA) - Dubai, United

Arab Emirates

Institute of Management Accountants (IMA) - Charlotte Chapter

Academic / Education:

University of Santo Tomas, Manila, Philippines

1989: Bachelor of Science in Commerce major in Accountancy

1999: Master of Science in Commerce major in Management

Examinations Taken:

2004: International English Language Testing System (IELTS), Dubai

1991: Certified Public Accountant (CPA), Philippines

1989: Civil Service (Sub-Professional) Level, Philippines

Trainings / Seminars:

May 2010 Security Awareness Jul 2002 DACEASY Accounting for

Training Windows

Oct 2009 Innovation and Creative Oct 2001 Customer Service Excellence

Thinking (CSE)

Sep 2007 2nd PICPA Global Jan 1999 Managerial Guide for

Convention, USA Improving People

Aug 2007 IFRS / IAS Update Sep 1998 Supervisory Development

Program

Sep 2006 Advance Excel Apr 1998 Financial Feasibility

Sep 2004 1st PICPA Global Mar 1998 General Tax Update

Convention, USA

July Basic Web Design (HTML Jun 1995 Internal Quality Audit (ISO

2004 Course) 9000)

Mar 2004 Fraud Prevention Course Apr 1995 Documenting Quality System

(ISO 9000)

Dec 2002 PICPA Middle East Dec 1991 Corporate Audit Skills

Conference Seminar

Key Contributions / Highlights:

I am a disciplined and highly focused, committed and reliable professional

who is keen in joining an organization where my experience and skills can

exceptionally benefit the company in terms of earnings and savings. I have

a strong ability to work well with others including the senior levels of

the organization and able to handle multiple tasks and priorities.

Contact this candidate