T. Donald Walls

**** *** ***** ** ( Birmingham, AL 35215 ( Phone: 205-***-**** ( Email:

abhmus@r.postjobfree.com

Career Goal: Human Resources / Training Manager or Director

A proven leader in helping organizations achieve a higher level of maturity and

success through development and evolution of their workforce, training programs,

benefit offerings, and overall human resources infrastructure.

Education

Doctor of Education in Organizational Leadership -matriculating

Argosy University, Chicago, IL

Master of Arts Degree in Private Sector Management

Birmingham-Southern College, Birmingham, AL

Bachelor of Arts Degree in Home Economics - Fashion Merchandising

The University of Alabama, Tuscaloosa, AL

Experience

ABOUT FACE EDUCATION FOUNDATION - BIRMINGHAM, AL

Operations Director, 2010 - Present

Foundation liaison for stakeholder relationships up to and including

program funding to include fund raising and grant writing. Manage all

aspects of human resources including participant recruitment. Train and

mentor subordinates and program participants in program goals.

Internal Revenue Service - Birmingham, AL

Supervisory Revenue Officer / Frontline Collection Manager / Revenue

Officer, 1991-2010

Directed federal government Collection Management Services within assigned

region for the IRS; led by example, which resulted in all personnel and

areas under own authority achieving the highest levels of excellence.

Trained and mentored subordinates in equipment usage, programs, and

systems, ensured compliance with current/applicable policies, procedures,

laws and regulations, and provided subject matter expertise and guidance

whenever needed. Upheld strict standards and achieved consistently high

ratings for timely and procedurally correct case management. Resolved

workload issues and prioritized critical job elements. Projected a

positive, professional demeanor that reflected well on the overall

organization.

Selected Achievements:

> Coordinated the ICS Windows Rollout and classroom training of 1,200+ end

user personnel in a 10 state area; kept spending under $250K which saved

significant taxpayer dollars and completed entire training in just 7

weeks.

> Raised employee awareness of taxpayer rights protection with superb

results in terms of increased accuracy and proficiency in case handling

to positive resolution.

> Developed an employee training course that was adopted and in use across

the Gulf States Area by heading an under-utilized Collection Tools

Writing Team charged with authoring a 4-hr module dealing with tools not

used to potential.

McRae's Department Store - Birmingham, AL

Training / Human Resources Manager, 1987-1991

Managed all aspects of human resources and training for the department

store; ensured the store had enough qualified employees to handle work in

all areas every shift, continually assessed employee and overall

store/revenue performance to determine where improvements were needed, and

developed training programs to increase employee proficiency as well as the

store's bottom line. Served as a public representative/speaker at various

engagements on behalf of the company.

Selected Achievements:

> Recruited, interviewed, and hired sales/sales support associates,

conducted new employee systems; administered merchandise, continued

terminal procedure, salesmanship, and management supervisory skills

training programs.

> Administered associate benefit program, coordinated a professional

sales/sales support program, and planned and executed community

activities, store promotions and events-kept employee retention and

morale high at all times.

Job Related Training

Certified Mediator & Facilitator

Labor Relations - Contract & EEO, Reasonable Accommodation Training

Team Building / Leading Teams/Leadership Development

Employee Engagement

Dealing with Difficult Employees; Getting Behind the Numbers Leadership;

Classroom Instructor; Course Writer

Contact this candidate