Customer Service Administrative Assistant
Resume:
Juanita Martinez
Houston, Texas 77089
***********@***.***
Objective: An interesting position with a growing company with advancement
opportunities and closer to home.
Experience: JPMorgan Chase Houston, TX
Telephone Banker 3-2010 to 11-2010
• Answer incoming calls assisting customers with inquires
regarding their accounts and walk through process to enroll
into online banking.
Fry’s Electronics Webster, Texas
Customer Service Associate 10 - 2007 to 11 – 2009
• Cashier and processing credit application for customers
Software Entertainment Associate 11- 2009 to 03-2010
• Assist customer in locating cd’s and dvd’s
Houston ISD Houston, Texas
Administrative Assistant/Data Entry III 1988 to 2009
• Performed general office duties such as ordering supplies,
maintaining records management systems and performing
basic bookkeeping work.
• Executed daily operations of contacting substitute teachers
as needed.
• Filed documents as needed in appropriate area.
• Wrote, designed and produced forms for students, parents
and staff.
• Made travel arrangements for executives.
• Was instrumental in maintaining accurate documentation for
Special Populations.
• Coordinated and directed office services, such as records
and budget preparation, personnel and housekeeping, in
order to aid executives.
• Trained clerical employees by cross training and assisted in
training new clerical employees.
• Met with individuals, special interest groups and others on
behalf of executives, committees and boards of directors.
• Prepared reports, memos, letters, and other documents,
using word processing, spreadsheet, database and
presentation software.
• Opened, sorted and distributed incoming correspondence,
including faxes and email.
• Greeted visitors and directed to appropriate area and
individual.
• Managed and maintained executives' schedules.
• Responded to written and telephone requests for student
information regarding students in Special Population.
• Prepared agendas and made arrangements for committee,
staff and other meetings.
• Read and analyzed incoming memos, submissions and
reports in order to determine their significance and planned
their distribution.
Education: Video Technical Institute Houston, Texas
Business Administration
Certification 1988
Dickinson High School Dickinson, Texas
Diploma 1968
Languages: English and Spanish
References: Available upon request
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