Customer Service Human Resource
Resume:
* *** **** ****** ● E l Paso, TX ***** ● 9-154****** ● c abhmub@r.postjobfree.com
Candance Davis
Objective
To obtain a position that will enable me to use my strong organizational skills, educational background, work
experiences, and ability to work well with people
Skills
Administration Team Building Management Supervision
Leadership Training Customer Service Enhancement
Data Entry Microsoft Word Microsoft Excel Microsoft PowerPoint
Education
• University of Texas at El Paso 08/08 to 05/10
Bachelor of Business Administration, Human Resource 2010
• Relevant Courses: Human Resource Training/Development, Human Resource Staffing/Planning,
Compensation/Employee Benefits, Strategic Management, Employee and Labor Relations.
•
• El Paso Community College, El Paso, Texas
Associates Degree of Business Administration 08/08
• Coursework: Organization and Professional Communication, Business Applications Calculus.
• A member of UTEP SHRM (Society for Human Resource Management) devoted to Human Resource
Management. Our mission is to serve the needs of HR professionals by providing the most current
and comprehensive resources.
Professional Experience
June 2010 August S ustainment CommandRock
2 010Vista Sciences/Army I sland, Illinois
Contractor/Intern
I worked with a team in the Logistics Assistant Program Division, supporting the Headquarters, US Army Sustainment
Command. My primary duty was to follow up on SIGTRACK. SIGTRACK Significant Issue Tracking focuses on current
week's mission related issue from Logistics Assistance Representative (LAR) from different locations across the nation
as well as overseas. It also allows LARs to track and document significant meetings, equipment problems, and training.
Additionally, I was given a list of names (LARs) to access the SIGTRACKS website. On a weekly basis, I utilized the list
of names to search for each LAR in the computer to verify who has reported. I also compiled all the updated reports and
submitted information to Deputy of Chief for review. I verified accuracy of data and compliance with regulatory
requirements. I maintained a Manning Roster and Location roster comprised of more than 300 names of LARS,
locations, and AFSB (Army Field Support Brigade) by entering changes documented by project leaders' request. I am
proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and other various programs pertaining to
administrative functions. Once I made the changes, I submitted to LARS for them to makes changes in the system. I
have worked with a training coordinator for a Logistics Assistance Representative training and we monitored student
enrollment for 2 courses, LAP Operations and Senior Managers Course. We coordinated with facilitators to brief on
specified courses to the LARs
A pril 2007 May 2010El 1 8El Paso, Texas
P aso Premiere Cinemas
Associate Director
I provided the best guest service, value, and entertainment to our guest, to ensure every guest comes happy and leaves
happy with a great experience at the movies. I was responsible for administrative and human resource functions of the
business, including monitoring employee performance and training. I established and maintained cooperative working
relationships with staff members and supervisors. Other duties included counting banks to ensure registers contained
the correct amount of money and sufficient supplies of change, operating cash register, answering phones, and handling
any guest concerns. I managed cash and payment systems in accordance with company procedures and policies, at all
times with staff and customer safety as the uppermost priority. I worked to ensure standards of hygiene are maintained
and that the Theatre is complying with relevant health and safety regulations. I also placed general entries of ticket
sales, concession sales, and attendance into system. I motivated and trained the staff to keep up with a high standard
and positively deal with customer complaints. I reported on sales and business performance, according to company
requirements, which includes counting and accounting for all cash and credit sales, and reporting of final sales to the
Home Office Headquarters, and locking up. I maintained employee confidence and protected operations by keeping
employee information confidential.
J anuary 2006 December Texas
2 006Red Cats USAEl Paso,
Customer Service Representative
I delivered great customer service and build customer satisfaction and loyalty, also provided effective and timely
resolution of a range of customer inquiries. I handled inbound calls from external and internal customers. Solicit sale of
new or additional services or products, and credit card opportunities. I sold products and placed customer orders in the
computer system. I transferred customer calls with complex inquiries to appropriate staff. Resolved customer support
related issues and provided customer with proper solution, via the troubleshooting techniques. I performed customer
verifications, processing orders, applications, forms, and requests. I executed activities such as exchanging
merchandise, refunding money, and adjusting bills. I completed contract forms, prepare change of address records, and
issue service discontinuance orders, using computers.
J une 2004 May 2005El D istrictEl Paso, Texas
P aso Independent School
Temporary Clerk
I was responsible for collecting and maintaining forms and other records, tracked down missing forms or information,
ensured that confidentiality of all student records is strictly maintained. I received and distributed incoming mail and
deliveries, prepared outgoing mail and deliveries. I skillfully operated office machines, such as photocopiers and
scanners, facsimile machines, voice mail systems and personal computers. I answered phone calls, directed calls, took
messages, and placed outgoing calls. I also computed, recorded, and proofread data and other information, such as
records or reports. Maintained and updated filing, inventory, mailing, and database systems, either manually or using a
computer. I delivered messages and ran errands. I typed, formatted, proofread, and edited correspondence and other
documents, from notes or dictating machines, using computers or typewriters.
References
Monica Blancas, Clerk
El Paso Independent School District
6531 Boeing Dr El Paso, TX
Almaris De Los Cuetos, Associate Director
El Paso Premiere Cinemas 18
6101 Gateway West El Paso, TX
Martin Watson, General Manager
El Paso Premiere Cinemas 18
6101 Gateway West El Paso, TX
Contact this candidate