Manager Management
Resume:
To: Human Resources
Re: Mark Crowl
My ** plus years in the Hospitality Industry and Property Management I feel really consists of
three important components. Resort/Hotel Management, Property Association Management, and
Community Involvement.
• Resort and Hotel Management. General Manager of Minnesota’s Premier Resorts.
Beacon Pointe Resort in Duluth, MN is a 52 Condominium Hotel (many of the
Condominiums were two and three bedroom units) awarded a four stars by Trip
Advisor. At Izatys Golf and Yacht Club, I was involved in the opening of the second
championship golf course, Black Brooke. Izatys was a corporate retreat resort,
grossing in 5.5 million during the golf season. Superior Shores Resort on Lake
Superior in Two Harbors, MN, the developer constructed the new restaurant and
convention center, along with a new phase of condominiums. Caribou Highlands
Resort is a ski in/ski out resort located at Lutsen Mountains, and was being developed
every year in the ten years I was the General Manager.
• Property Association Management. All of the resorts had both Condominium and
Town Home Association, investors, many were happy and many not with these
investments. Voyager Village during my tenure went from debt and annual losses to
debt free, capital investments of over 2.5 million dollars, and managing annual profits
with section 179 maximum annual investments, and long term capital reserve funds.
New golf course irrigation systems, pools, marinas, monthly financials and annual
meetings were all part of the job requirement.
• Community Involvement. Tourism Associations involvement ensuring that these
lodging tax dollars were being well managed for marketing. President of the Burnett
County Economic Development Association. Rotary Club membership. Board of
Director for the construction of Superior National Golf Course in Lutsen Minnesota.
Insuring that the resort I was managing was involved in the community, and just as
important, the community supported that resort.
As evidenced in the enclosed resume my experience encompasses project management,
strategic planning, sales and marketing, resource utilization, revenue growth, and cost reduction.
My ability to analyze needs and create unique solutions designed to yield a profitable outcome
has proven to be one of my greatest assets. Credited with significantly impacting bottom-line
profitability wherever I have worked, I excel at streamlining less-than-efficient procedures to boost
productivity and sales.
I know that my proven leadership skills, strong commitment to high ethical and professional
standards, and flexibility in devising proactive responses to changing socioeconomic conditions
would allow me to make a significant contribution.
Best Regards,
Mark Crowl
Mark Edwin Crowl
******@*******.***
Objective: Highly qualified, result driven, and a skilled professional with the
extensive knowledge of Resort Management, but more important as a skilled and
excellent success background as a business General Manager.
Summary of Qualifications: More than 30 years of successful
management including Resorts, and Property Owner Associations.
These are my Core Competencies:
Excellent Management Skills
•
Excellent Leadership Background
•
Excellent Written and Oral Skills
•
Great Presentation and Organization Skills
•
In-Depth Knowledge of Customer Service Management
•
PROFESSIONAL EXPERIENCE:
General Manager, Astoria Hotel and Convention Center, Dickinson, North
Dakota.
172 Room new hotel with 16,000 square feet of meeting and event space on a short
term interim. The Hotel is positioning itself to be sold.
Property Management
Lutheran Social Services
Watford City, North Dakota
I was managing a new 124 unit housing project in Watford City, North Dakota.
General Manager 2012 – 2013
Beacon Pointe Resort, an Odyssey Resort Property
Duluth, MN
This Condominium Hotel, located on Lake Superior in Duluth, Minnesota was
awarded a 4 star rating by Trip Advisor. It is a 52 condominium hotel in which
many were either a two or three bedroom unit.
General Manager, Marketing Director 2002 – 2011
Voyager Village Property Owners Association
Voyager Village Property Owner Association is a 6000 acre property association
with 1500 members, two golf courses, 2 restaurants, Sports Bar, marinas on several
lakes. The property also had 850 homes, and a large townhome association
including rental units. Upon arriving, the association was in debt, and operating
with annual losses. With placement of new policies and procedures, the
Association today is debt free, and the association having an annual net profit
maximizes Section 179 benefits for golf maintenance equipment and other seven
year depreciation assets. We also established a sinking fund for future capital
expenses beyond the seven year depreciation schedule such as pools and roofs.
General Manager of Resort Operations 1998 – 2002
Izaty’s Golf and Yacht Club
Onamia, Minnesota
Izaty’s was one of Minnesota’s premier golf and conference resorts under the
ownership of Chip Glazer. With responsibilities for all resort operations, sales,
marketing, and real estate. Annual gross revenue of 5.5 million dollars. Izaty’s
facilities included two 18 hole golf courses, meeting and conference facilities, a
full service marina, both fine dining and club house dining, Excellent F@B food
and liquor costs, a lodge, 120 townhomes, and 2 pools.
General Manager 1994 – 1998
Superior Shores Resort and Conference Center
Two Harbors, Minnesota
Superior Shores Resort is an upscale hotel, condominium, and town home resort
on Lake Superior. I was recruited by new owner Joe Re to review all day to day
operations, negotiate new contracts with both the condominium and town home
associations, and create a new food and beverage team while the new restaurant
and conference center construction was in progress.
General Manager 1984 – 1994
Caribou Highlands Resort
Lutsen, Minnesota
Caribou Highlands, then was known as the Village at Lutsen Mountain’s I was
the first General Manager of this ski in/ski out resort. Duties included
administration and management of resort operations, management of the lodge, the
condominium and town home associations, and marketing. I also severed on the
Board of Directors for the Lutsen Tofte Tourism Association, and for the
construction of Superior National Golf Course.
Related Professional Experience;
President of Burnett County Economic Development
•
Past President and Charter Member of the Siren Webster Rotary
•
Board Member Spooner Chamber of Commerce
•
Board of Director for Mille Lacs Tourism Association
•
Board of Director for Lutsen Tofte Tourism Association
•
Licensed Real Estate in both Minnesota and Wisconsin
•
Education:
Mankato State University;
Business Administration and Park and Recreation
Contact this candidate