Project Manager Software

JAMES M LEE

Objective

Computer Hardware Technician

Experience

September 2008-February 2011 Moog Inc. Blacksburg, VA 24060

Program Manager

Manage DX rated GMD program-Missile Defense Agency for

Orbital Sciences The Boeing Co.

Deliveries in 2010 to GMD were the best in over four years

with no missed launches or failures.

Manage Defense Programs (G/ATOR, 3DELRR and BAMS) and all

production/schedule issues related to delivery.

3DELLR was delivered on time as a technology test bed for the

next RFQ.

Provide reports, spreadsheets and schedules to internal

personnel customer IPT for all programs with daily support.

Continuous process improvement with internal management and

external customers.

July 2007-September 2008 National College Roanoke, VA

Director of Information Technology

Manage the functions and staff of the IT Department,

Infrastructure for

25 WAN sites-2800 computers, 50 servers and 25 PBX's.

Manage billing issues for all sites voice, data and managed

services.

Manage all aspects of software compliance, purchasing and

annual

budget.

Purchase all hardware and software for all locations.

In less than three months after I was employed I changed the

way

software was being purchased to agreements for educational.

A savings of over 1M over an 18 month period was realized.

Student email was changed to a no cost plan vs. 16k per

semester.

Strategic planning for the next three years for

infrastructure, disaster

recovery and desktop virtualization.

October 2006-July 2007 Moog Inc. Blacksburg, VA 24060

IT Client Services Manager

Manage the functions and staff of the Client Services

department for

nine locations with a staff of 10 in three countries.

This was a new position for Moog and created enhanced

continuity

within the desktop support group with better throughput.

Budget, analyze, test and order all computer hardware and

peripherals and work with all departments to fulfill their

needs.

Manage the Call support system and track metrics for

utilization.

Manage all multifunction Xerox copiers and the leases for VA,

NC and

PA locations.

July 2005- October 2006Coastal Bend Blood Center Corpus

Christi, TX

Information Services Director

Manage the functions and staff of the IT department, Network

Administrator and Blood Bank Computer Systems Liaison.

Update Standard Operating Procedures and plan for the next

revision

of Blood Bank Computer Systems 5.2.2 and validation.

Upgrade all pc's to Windows XP Pro in preparation of

migration to

Microsoft domain and standardize all software.

Plan for migration from NT 4.0 workgroup to SBS 2003 Domain

Plan for next fiscal year budget, personnel reviews and

training.

Train all IT staff in the use and support of Microsoft

applications.

Install Wireless network for mobile users, Firewall,

validation and

cutover from AS400 to iSeries IBM server and implement

Helpdesk

software.

Rollout of new laptop computers with multi level Identity

theft deterrent

systems to comply with FDA requirements.

June 1999-December 17, 2004 Professional Network Services

Roanoke, VA

Technical Services Manager

. Responsible for the scheduling, project management,

billing and all

functions associated with the LAN/WAN department including

hiring

and reviewing all employees.

. Schedule LAN/WAN/PC technicians involved in Cisco,

Microsoft, Novell, related hardware, software

installations, troubleshooting

and manage each specific project from start to completion.

. Network Administrator-In House, maintain Windows 2000/2003,

SQL and Exchange 2000 servers, routers, switches,

workstations, software, backups, voice mail, network security

and infrastructure.

In-House support for Windows XP Professional, Office XP,

Office 2003, Great Plains 6.0, Accware, Callware Trend Micro

Antivirus software, Spysweeper and Outlook support with

Exchange Server 2000/2003 and other specialized software.

Helpdesk Manager- First point of contact for all calls coming

into the

business regarding LAN/WAN including all Microsoft, Novell

and

Cisco technologies and associated hardware, PC

hardware/software,

printers and PBX. Dispatch the necessary personnel to

maintain service levels as required by the customer or based

on

contracts service level agreements.

. June 99-December 15, 1999 on-site at Advance Auto Parts

corporate headquarters providing WAN support. Working as a

team

member of engineers converting 1000 retail stores from v-sat

to frame-

relay using Cisco routers and switches. Convert entire

network from

dynamic to static routing. Day to day troubleshooting with

FRAME-

RELAY, ISDN and POTS backup. I converted 350+ stores.

March 1998-May 1999 Computer Products Unlimited Roanoke,

VA

Technical Services Manager

. Supervise technicians, schedule jobs, projects, order

parts, work

onsite as needed and provide written quotations to clients.

. Provide L2 support for Win 95/98 and Win NT 3.50- 4.0,

MS Small Business Server and Windows NT Terminal Server.

. In-house administrator for NT network, backups and software

support.

1995-1998 General Electric Salem, VA

Network Administrator/ Project Manager

. Project manager for sales force upgrade, upgrade or replace

300+ laptops over 5 week period with a five-technician team

during scheduled sales meetings.

. Created 1st NT 4.0 standard load for laptops for the CORE

GROUP field engineers- 500+ global users and the GE Drives

domain.

. Supervised four-technician team to upgrade/replace CORE

group laptops using the newest imaging tools which was a

first.

. Administration and support for remote networking users

worldwide.

. Provide L2 support for Win 3.1- Win 95 and Win NT 3.51- NT

4.0.

. Printer Administrator for the entire GE Industrial Systems

Domain.

. NT Server Administration - day to day administration,

permissions,

server hardware maintenance, upgrades and UNIX client

connectivity.

. Maintain mail servers and gateways, administrator for MS

Exchange.

1986-1994 Action Camera Lufkin, TX

Business Owner

. Researched and established small business involved in

retail sale of photographic and video equipment.

. Expanded business to include in-house repair facility.

. Performed repairs to 35mm, Medium Format and Large Format

cameras and related lenses, flash units and accessories, as

well as slide and movie projectors and consumer video

equipment including VHS, SVHS, 8mm, HI 8mm and still video

cameras, players and printers.

. Repaired and upgraded in-house 386 and 486 computers and

related hardware.

. Managed and trained all employees and designated

responsibilities.

1988-1994 Natural PhoTex Lufkin, TX

Photographer

. Researched and photographed various wildlife in natural

habitat including those of the endangered Red-Cockaded

Woodpecker.

. Supplied photos to private industry and U.S. Forest Service

for use in training, publications and displays.

. Supervised photographer's assistants in field situations.

. Computer support for 386/486 computers used for database.

1984-1985 Ellis Audio-Video Lufkin, TX

Satellite TV Technician

. Turnkey installation of C band satellite TV equipment

including multiple user systems.

. Troubleshooting, repair and upgrade of all types of

commercial

and consumer audio and electronic equipment.

1977-1983 Lufkin Cycle Barn Lufkin, TX

Service Manager

. Managed service department and performed service and

repairs on motorcycles and ATV's. New and used sales of

vehicles and insurance. Administer all warranty claims. Order

parts and accessories.

Education

. Sam Houston State University, Huntsville, TX

. Angelina Jr. College, Lufkin, TX.

. Camera and video repair training and seminars.

. Photography training and seminars.

. Microsoft approved training in MS Windows 95 - 98, Windows

NT 3.51- 4.0, MS Access, MS Small Business Server and SQL 7.0

overview. Cisco CCNA prep course.

. Microsoft Certified Professional (NT Workstation 4.0, NT

Server 4.0 in the Enterprise, NT Server 4.0, TCP/IP and

Networking Essentials.

SOFTWARE: All versions of Windows and Office including MS

Project. MRP-BAAN.

INTERESTS

Woodworking, Photography and Motorcycles.

Email: *******@*****.***

5315 Sawmill RD

Needville, TX 77461

Cell: 540-***-****

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