Customer Service Maintenance

Robert W Backus

*** **** ****** *****

Mary Esther, FL 32569

Home 850-***-****

Cell 850-***-****

abhmr9@r.postjobfree.com

Objective:

To obtain a sound stable career with challenges, an opportunity for advancement, and to be part of an

Organization or Company where I can utilize my professional skills and training.

Experience:

Preston Hood Chevrolet FT. Walton Beach, FL 32548

Shipping and Receiving April 2004 to Nov 2010

Manage and operate the daily function of Shipping and Receiving for the Parts Department. Plan and

prepare all aspects of inventory control, process and receipt all stock and special order parts into the

Reynolds data base system verifying each part is accurately matched with the shipping manifest, identify

and report any damaged parts or equipment for credit or return. Directed others in preparing outgoing and

receiving incoming shipments, coordinated with parts counter sales and service advisors when customer

orders arrive. Monitor and track all warranty parts and cores for disposal or return as required by General

Motors, update inventory daily with part number changes, deletions, and additions for new setups.

Designed and implemented excel spread sheet program to improve the method of tracking all special order

parts designated for return to General Motors. Created a program to list all parts in pending sale or return

status for the purpose of inventory tracking and control which provides and identifies location, quantity, and

total cost of each item. These programs were adopted by another Dealership to be implemented into and

improve their daily operations. Served as a member of the company (CIT) Continuous Improvement Team

to develop and implement ideas to improve upon various functions of the Dealership. Perform additional

duties as parts counter salesman.

Panhandle Paint Supply Mary Esther, FL 32569

Sales Associate Aug. 2002 to April 2004

Provide customer service and counter sales in the store assisting customers and contractors with choosing

paint and supplies. Prepared custom made paint, ordered supplies, receive in shipments, stock warehouse,

manage store inventory and run end of day reports for closing and balancing, and secure store at closing.

American Home Patient Ft Walton Beach, FL 32548

Medical Equipment Technician August 2000 to August 2002

Delivered and setup various types of medical supplies and equipment to patient's homes i.e. oxygen

concentrators, tanks, nebulizers, medication etc, and completed all required documentation and insurance

forms, contributed to the company's success by providing education and training to patients in the safe and

proper use of all medical equipment. Worked 40 hours weekly and Performed on call duties and

troubleshooting procedures on various types of equipment. Tested and calibrated internal feeding pumps

and sterilized as required.

Alliance Services Inc. Ft Walton Beach, FL 32548

ATM Technician Sep 1999 to Aug 2000

Skilled in security procedures and weapons safety certification for the armored car company, replenished

and balanced the ATM machines, completed all supporting documentation, performed trouble-shooting,

minor maintenance and cleared equipment malfunctions.

United States Air Force Various Assignments

Aug 1979 to Aug 1999

Honorable Discharge

Senior Deployment Manager: Hurlburt Field, FL

Supervised and organized equipment and personnel resources for World Wide deployments. Assembled

troops for processing insuring all were accounted for during the out processing phase at the Deployment

Control Center. Maintained an operational folder containing detailed information for all deployments, and

assisted the (DCC) in making travel arrangements. Initiated and supervised our Squadrons Emergency

Operation Control Center during contingencies and natural disaster responses by running a checklist and

reporting completed actions to Commanders. Set up and operated the squadron's weapon and munitions

account, and was a member of the unit Disaster Preparedness Team.

Aircraft Maintenance Control and Coordination Center (NCOIC): Okinawa, Japan.

Trained all newly assigned personnel, managed the duty schedule for the work center, prioritized,

dispatched and scheduled work orders on all assigned aircraft. Entered aircraft status and discrepancies

into the (CAMS) computer, conducted aircrew debriefings to record aircraft discrepancies. Coordinated with

supply and maintenance for the procurement, and shipment of numerous aircraft parts for deployed or

grounded aircraft, reported aircraft maintenance and supply status to higher headquarters and flight

operations daily, and dispatched emergency vehicles for all in-flight and ground emergencies. Attended

daily meetings to provide maintenance status sheets and produce power point productions advising

Commanders and senior management of aircraft maintenance and supply status.

Aircraft Maintenance Technician: Pope AFB Fayetteville, NC

Crew Chief C-130 aircraft, Performed flight line launch and recovery procedures, pre & post flight

inspections on aircraft to ensure flight readiness. Performed and supervised aircraft refuels, oxygen

service, towing, and other servicing of aircraft, responsible for the proper documentation of aircraft forms

and maintenance records.

Aerospace Ground Equipment Dispatcher/Driver: Altus AFB Altus, Ok

Controlled and dispatched the movement of all aircraft support equipment on the flight line via radio

dispatch. Tracked all equipment and personnel on dispatch shadow boards, computer input and log entries.

Qualified aircraft tow vehicle operator on C-5 and C-141 aircraft, certified on the operation of aerospace

ground support equipment.

Education:

Harrisville High School Harrisville, WV 26362

Diploma Graduated 1979

Aircraft Maintenance Technician Sheppard AFB, TX

Certified Through (USAF) CCAF 1984

Non Commissioned Officers Academy Tyndal AFB, FL

Training Course for (NCO) Leadership and Management 1996

Certified through (USAF) CCAF

References:

Will supply when requested

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