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Customer Service Manager

Location:
Jacksonville, FL, 32211
Posted:
April 17, 2011

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Resume:

904-***-****•abhmpq@r.postjobfree.com

Genaro B. Magat, Jr.

**** ****** ******, ************, ** 32211•904-***-****•abhmpq@r.postjobfree.com

Genaro B. Magat, Jr.

Objective

To secure a position that will utilize my skill and experience, prove challenging and allow for professional

development.

Experience

Nov, 1994 – Jun, 2009

ARAMARK Corp.904-***-**** Jacksonville, FL

Payroll Clerk

Administered Leave Accounts of all employees

Processed Leave and Pay accounts of 950 employees

Provided income and employment verifications

Assisted Human Resource Manager on wage determinations

Update HR Database on a regular basis

Oct, 1995 – Mar, 2008

Wal-Mart Stores #1173 904-***-**** Jacksonville, FL

Customer Service Manager

Supervised cashiers and Customer Service Associates

Oversaw all register operations during shift

Responsible for the revolving funds of all registers

Monitored sales and receipts by pulling money from registers

Resolved customers’ needs and complaints

Aug, 1994 – Oct, 1994

Duval County Public Schools Jacksonville, FL

Clerk Typist II

Received meal applications for Duval Public Schools students

Screened applications, evaluates eligibility for free or reduced price on meals

Maintained processed applications after being entered into the system

Mar, 1994 – Aug, 1994

Kenroy International Jacksonville, FL

Checker/Packer

Checked incoming and outgoing merchandise orders

Prepared Bill of Ladings

Prepared daily shipment reports

Conducted inventories of stocks

Dec, 1990 – Feb, 1994 Prudential Life Group of Companies Olongapo City, Philippines

Area Manager

Supervised sales force of 3 Sales Managers and 18 Sales Counselors marketing pre-need plans on Life,

Pension, Educational and Travel

Trained and caddied recruits and conducted training of personnel on a district level

Provided incentives and prepared monthly productivity and evaluation reports

904-***-****•abhmpq@r.postjobfree.com

Genaro B. Magat, Jr.

Dec, 1982 – Jun, 1991 US Naval Supply Depot Subic Bay, Philippines

Payroll Supervisor

Supervised the total operation of NSD Payroll Accounting Branch composed of thirty-two personnel

divided into four sections

Oversaw payroll accounting services to thirty-nine activities and commands employing over thirteen

thousand personnels

Approved payments of retirement, severance, and fringe benefits to serviced employees amounting to

over $100 million annually

Participated in the hiring of key personnel for vacancies within the NSD Comptroller Department

Represented the US Government to the Philippines Bureau of International Revenue and Social

Security System on employee taxes and benefits

Aug, 1975 – Dec, 1982 US Naval Supply Depot Subic Bay, Philippines

Payroll Clerk/Technician

Held various positions in the payroll department until promoted to Payroll Supervisor

Prepared payrolls for Third Country National employees of Diego Garcia and the DOD personnel

Audited public vouchers for payment of retirement, severance and fringe benefits

Processed pay and leave records of assigned pay group of employees rotated on quarterly basis

Maintained and filed leave and earning statements of serviced employees

Prepared payrolls based on verified time and attendance cards

Mar, 1975 – Aug, 1975 City Mayor’s Office Olongapo City, Philippines

Technical Assistant

Provided collected statistical data to the City Mayor

Received and reviewed invoices, requests and canvass forms forwarded to the City Mayor’s Office for

approval

Assisted in the adjustment of the City Budget for 1975 and budget call 1976-77

Dec, 1971 – Mar, 1975 (Branch Mgr) Homeland Real Estate Brokerage, Inc. Olongapo City, Philippines

Mar, 1966 – Dec, 1971 (Clerk) Navy/Consolidated Special Services Subic Bay, Philippines

Education

October, 1968

Columban College Olongapo City, Philippines

Bachelor of Arts

English Major/Minor in Social Sciences

References

References are available on request.



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