Quality Assurance Manager
Resume:
Andrew F. Hall
Cedar Falls, IA 50613
e-mail: ***********@*****.***
OBJECTIVE:
Results-driven Quality Manager to lead quality improvement efforts and quality management
system development and implementation. Skilled working with people at various organizational
levels to drive improvement and solve problems. Demonstrated success building strong customer
and supplier relationships.
QUALIFICATIONS:
Experienced Quality Manager and TS16949/ISO9001 Management Representative
Coordinated quality assurance and customer-related quality activities
Well versed in Lean and Six Sigma DMAIC improvement processes
Managed corporate quality audit program and led supplier quality improvement efforts
Proficient with statistical techniques and experimental design
ASQ Certified Quality Manager and Certified Quality Engineer
EMPLOYMENT EXPERIENCE:
Quality Manager Bossard North America Cedar Falls, IA 9/2008 to 2/2011
Led quality department for $600 million fastener distributor’s North American operations. Responsible for
PPAP, resolution of customer issues, product testing and quality improvement efforts through fifteen direct
report Quality Analysts and Technicians.
Key accomplishments:
• Directed efforts that identified and eliminated causes of most common defects and resulted in 42%
fewer defects received by largest customer.
• Applied Lean methodology to increase quality inspection productivity by 25%.
Quality Manager Acument Global Technologies Decorah, IA 8/2002 to 7/2008
Led twenty five person quality assurance department for $110 million fastener manufacturing plant.
Responsible for new product planning, PPAP, resolution of customer issues, product testing, quality
improvement efforts and TS16949 certification through five direct report Quality Engineers and
Supervisors.
Key accomplishments:
• Led Six Sigma DMAIC scrap reduction project that resulted in $480,000 annual cost savings.
• Led defect reduction efforts that reduced defects received by customers by over 400%.
Quality Manager Parker Hannifin Davenport, IA 7/2001 to 8/2002
Directed quality assurance activities for hydraulic hose assembly operation through five direct report
Quality Technicians. Led quality improvement and ISO9001:2000 transition efforts.
Key accomplishments:
• Served as ISO Management Representative. Quality system was re-certified to ISO9001:2000 with
zero nonconformances.
• Streamlined product quality planning process and eliminated missed planning-related ship dates.
Quality Manager Nichols Aluminum Casting Davenport, IA 7/2000 to 5/2001
Led quality management efforts at continuous casting aluminum facility. Led cross-functional quality
improvement teams. Managed quality assurance activities through one direct report Quality Engineer and
five Quality Analysts.
Key accomplishments:
• Directed optimization studies that increased aluminum recovery from melting furnace dross by ten
percent. The increased recovery added over $500,000 annually to the company’s bottom line.
• Led cross-functional team that improved aluminum sheet profile control by 20%, which allowed the
company to supply new market segments.
Sr. Quality Engineer Bandag Incorporated Muscatine, IA 6/1993 to 7/2000
Managed quality auditing and supplier development programs for global rubber product manufacturing
operations. Provided support to manufacturing operations on rubber processing, quality system
development and rubber testing issues. Managed cross- functional quality improvement projects and
responsible for prototype product manufacturing.
Key accomplishments:
• Developed supplier certification program and built strong relationships with key suppliers.
• Led joint quality improvement team with major rubber supplier that produced $800,000 annual raw
material cost savings.
• Re-established quality auditing of Bandag’s rubber manufacturing plants and emphasized audits as a
continuous improvement tool.
.
Research Engineer Dow Chemical Company Freeport, TX 8/1989 to 3/1993
Responsible for the daily operation of the separations and product finishing unit operations at a
commercial development and process research polycarbonate semi-plant. Managed process
improvement projects and supervised the installation of new process equipment. Provided technical
support for a polycarbonate production facility.
Key accomplishments:
• Co-developed new batch process recipe for producing polycarbonate. Received U.S. Patent.
• Led process research efforts that improved polycarbonate optical clarity by 25%. Received two Dow
Polycarbonate Technology Achievement Awards.
EDUCATIONAL BACKGROUND:
B. S. in Chemical Engineering - University of Missouri-Rolla
Graduate work in Chemical Engineering - University of Missouri-Rolla
ADDITIONAL TRAINING:
Six Sigma Green Belt
TS16949 Internal Auditor Training
ISO9001 Lead Auditor Training
Motorola Total Cycle Time Improvement
John Deere Lean Manufacturing
University of Iowa Project Management
References available upon request
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