Customer Service Sales
Resume:
Pranjal Pednekar
** ********* ****** *, ****** City, NJ 07307
********.*******@*****.***
IMPORT/EXPORT CUSTOMER SERVICE PROFESSIONAL
More than 5 years’ successful experience in customer service and support
•
Profile
with recognized strengths in account maintenance, problem solving and
trouble shooting, sales staff support, and planning/implementing proactive
procedures and systems to avoid problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using Windows systems; Microsoft
Excel, Microsoft Word, Visual Impex, Visual Custom House Agent,
Microsoft Outlook Express
3. Ability to train, motivate and supervise customer service employees.
4. A team player, acknowledged as “Best Employee of the month”
Increased customer retention for the fiscal year 2008.
•
Synopsis of Achievements
1. Proactive planning led to notable increase in morale in all departments.
2. Created customer satisfaction survey, drastically reducing potential
problems.
3. Acknowledged as Best Employee by employer, FEI.
2008 –
Employment
Freight Express International (FEI), Mumbai, India 2009
Import Coordinator
1. Work with sales professionals, regional branches,
operations division and overseas partners covering
International consignments and corporate accounts.
1. Support sales reps in opening new accounts and
upgrading existing service.
2. Submit pricings and quotations to new clients for given
shipments.
3. Quickly and effectively solve customer challenges.
4. Maintain satisfaction records and prepare weekly status
reports, constantly seeking new ways to improve
customer service.
5. Handle and monitor pre alerts/pre advice documents
and inform partners about the necessary changes and
correction.
6. Maintain rate files received from airlines and partners.
2007 –
S S Salkar & Sons, Mumbai, India 2008
Import Documentation Assistant
1. Interact with airlines to follow up on the status of the
consignments.
2. Use Visual CHA software to file Bill of Entry online
and also prepare the same manually.
3. Keep clients informed about the status of consignments
on regular basis.
2005 –
Overseas Clearing Cargo, Mumbai, India 2007
Export Documentation Assistant
4. Organize shipping documents and receipts online, with
the help of “Visual Impex” software.
5. Prepare Advance Cargo Declaration (ACD), Shipping
Instruction (SI) or Bill of Lading (BoL). Also, submit
them to shipping companies through their corporate
websites or Visual Impex software.
6. Interact with shipping companies for Booking of
Delivery Order (DO).
7. Prepare weekly status reports of all active consignments
and update customers.
8. Maintain export master register on daily basis.
2004 –
Reliance Infocomm, Mumbai, India 2005
Customer Support Executive
9. Solve and troubleshoot customer’s queries or issues.
10. Use “Clarify” software to analyze an issue.
11. Consolidate and review customer feedbacks and submit
them to top management.
Education Indian Merchant Chambers, MH, INDIA 2004
Diploma in Export Import
Mumbai University, MH, INDIA 2003
Degree in Commerce
APTECH Education, MH, INDIA 2000
Certificate in Computer Education
References Furnished Upon Request
Personal Details
E mail ********.*******@*****.***
Contact 201-***-****
Gender Female
Martial Status Married
Current Location Jersey City, NJ
Contact this candidate