Customer Service Engineer

Loc Hoang

Camas, WA ( ********@*****.*** 360-***-****

SUMMARY

Test Engineer with over 15 years of extensive experience in high tech

manufacturing environments. A team player with strong technical

background, solid problem solving skills and comfortable leading

multidisciplinary test teams from evaluation, design, prototype, production

and customer service.

TECHNICAL SKILLS

. Knowledge: National Instruments Lab View/TestStand, C++, Java, C,

VB, Pascal and Perl scripting language

. Experience: Unix, Linux, Windows Vista/XP/NT/2000/98/95, MS-DOS,

Microsoft compiler, Excel, Word, Access, Power Point, Project, Visio

and SharePoint

. Strong understanding of UNIX Workstations, PC's, various test

equipments, and I/O protocols such as GPIB, RS232, Ethernet, USB

. Complete understanding of the functionality of various oscilloscopes,

multi-meters, signal generators, telecommunication equipment, spectrum

analyzers, logic analyzers and VXI equipments

PROFESSIONAL EXPERIENCE

Tektronix, Beaverton, OR

Test Engineer III (2001-Present)

Responsible for the performance and output of testing functionalities and

capabilities of complex manufacturing environments for test and measurement

products.

. Create module test program for new products

. Renew test codes for current products

. Analyzing data and applying variable testing - reduced product test time

by 25%

. Ensure proper version control and configuration management of all test

objects developed and

test environments used

. Review project requirements, specifications, and perform manual static

testing prior to develop high quality tests

. Select and develop appropriate test automation tools, apply the latest

techniques in test

automation e.g. data-driven testing

. Setup network of test stations in China providing 24/7 accessibility and

remote availability for

Troubleshooting - 60% overall savings on test station down time

. Prioritize team schedule and designate assignments and direction

. Provide training and mentoring for new test engineers

. Convert legacy test programs to new common code platforms to cut down

development time

using LabView and TestStand

Test Engineer I & II - Customer Service (1994 - 2001)

Represented Test Engineering Team supporting Customer Service

Organization. Served as technical interfaced between customer Service and

Manufacturing organization.

Created software tools to increase proficiency of routine coding

activities

. Developed new test codes and modified legacy test codes to maximize

testing capabilities for

service depots worldwide

. Collaborated with metrology engineers to develop test strategies and

plans to debug uncertain

data

. Provided weekly summarized status reports on test projects to management

Participated in job interviews and provided input to the decision making

team for new hires

. Provided training and mentoring for new test engineers

. Served as a backup for manufacturing domain administrator

. Designed mini test stations for the service division for troubleshooting

and on-site

calibration

. Modified test software on existing test hardware for new product

introductions - decreased

testing time 20% and increase timed to market for NPI

. Converted old Unix CATS to NTCATS using mixed language (C and C++) for

Windows

Platform which provided the service group the ability to calibrate on

site

. Planned test system capacity for circuit board (MRC) and service

operation

. Provided test fixtures for pre-performance testing (board level test)

. Broad knowledge of the functionality of various oscilloscopes, multi-

meters, signal generator,

Tele-communication equipment, spectrum analyzers, logic analyzers and

VXI equipment

Other positions held at Tektronix, Inc.

Engineering Technician

MFG Electronic Technician

EDUCATION

University of Phoenix

B.S. - Network and Telecommunications

I.T.T.

A.S. - Electronic Technology

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