Customer Service Administrative Assistant
Resume:
Allison M. Franklin
**** *** ****** ****, ***. 112, Mayfield Heights, Ohio 44124
Phone: 216-***-****
E mail Address: abhmli@r.postjobfree.com
Summary of Qualifications
Superior telephone and customer service skills.
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Proficient in Microsoft Word, Excel and Outlook with a proven ability to quickly learn new
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software.
Excellent research, organizational and interpersonal communication skills.
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Excel at multi tasking in a fast paced environment, completing tasks in a timely manner.
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Ability to work well with all levels of internal management and staff, as well as outside
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clients and vendors.
Experience
Inbound Customer Marketing
Bank of America
Beachwood, Ohio
April 2010 – present
Handle incoming calls to activate customers’ accounts as well develop rapport to
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deepen the existing relationship.
Responsible for marketing and selling balance transfer/direct deposit options to
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customers.
Offer additional credit card products and services.
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Utilize negotiation and decision making skills to determine the most appropriate
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solicitation for each customer, minimizing fraud, while maintaining customer
satisfaction.
Attending weekly education to stay on top of new procedures.
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Receptionist/Administrative Assistant
Regency Construction Services, Inc.
Lakewood, Ohio
August 2004 May 2010
Responsible for answering, screening, and directing calls on eight line switchboard.
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Receive and distribute all incoming mailing and coordination of outgoing mail, including
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courier services, postage meter account, and interoffice mail distribution.
Provide administrative support to the President, Executive Vice President, and Office
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Manager including typing correspondence, filing and handling personal matters.
Schedule office luncheons and meetings; providing support as necessary.
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Initiate multi party conference calls and video conference calls.
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Creating spreadsheets, charts and graphs.
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Office contact for tenant/landlord matters.
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Maintain inventory for office supplies and research cost comparisons to maintain cost
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effectiveness.
Perform other office duties and responsibilities as requested with a sense of humor and
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team spirit.
Receptionist
Reid, Marshall & Wargo
Cleveland, Ohio
October 2000 – March 2004
Answer and determine the nature of all calls and direct callers to the appropriate party.
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Successfully arranged appointments between clients and employees.
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Responsible for typing legal documents, reports and other correspondence.
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Receive and distribute mail and coordination of outgoing mail.
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Perform other duties and responsibilities as requested with a sense of humor and team
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spirit.
Education
Diploma
Liberty High School
Youngstown, Ohio
June 1997
Degree
MTC Police Academy
Niles, Ohio
June 1998
** References available upon request.
Contact this candidate