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Customer Service Office

Riverdale, Georgia, 30296, United States
March 25, 2011

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Lujuana Clay Administrative Assistant

P.O. Box **0752, Riverdale, Ga. 30296 - 770-***-****

Administrative Secretary

Self directed professional with extensive experience in administrative

support, computer/technical support and office management. Background

includes management/staff support, scheduling, report development, and

creation of executive-level internal and external correspondence.

Administrative Skills

? Office Reception ? Correspondence Dictation ?

Client Data Updates

? Travel Management ? Database Management ?

Microsoft Office

? Multi-line Phone System ? Manuals/Forms/Letter Development ?

Typing 70 wpm

Technical Experience

Recent Technical Experience

Technical Experience, Kodak Dental Systems, Inc.

(Practiceworks), Atlanta, Ga. April 2001 -

April 2009

Desktop Support Specialist

Provided technical support for 70,000 + users and ensure proper use of the

Softdent Software Program. Interview and access client needs. Capture,

gather problems related to versions used in offices, change enhancements,

and install software to the current version. Networking and mapping

drives. Assist client with identifying formal configurations before

upgrading. Support client server environment. Assist client with setting

up their practice, providers, and business requirements. Setting up new

patient and primary medical accounts, insurance plans, and insurance

companies. Train clients on how to post transactions, process claims, and

estimation of benefits such as PPO, Percentage, DMO capitation, and

Medicaid. Helping office as to how to schedule a patient for their next

appointment, making prescriptions and process billing statements.

Also assisted office to:

? Self manage and prioritize tasks and complete them.

? Detailed documentation for each call.

? Installation of major and minor version releases.

? Training new hires

? Focus on call resolution.

? Remote into client's office to resolve calls successfully.

? Assist client with identifying formal configurations before upgrading.

technical Experience, Bellsouth.Net Help Desk Support (Contract) Feb

1999 - Dec 1999

Helpdesk Support-Internet, Alpharetta, Ga.

Worked in a fast-paced environment supporting the users in the Southeastern

part of the United States. Assisted client with installations of the

internet program.

Selected Achievements

?Win95 & Wn98, 2000 NT and Macintosh

? Install Configured Software

? E-Mail Preferences in Netscape

Lujuana Clay ? Page 2


? Navigator 3.1, 4.0, 4.5 the Communicator

? Outlook Express

? Configured DNS Settings, TCPIP, Remove/install TCPIP Stack.

?Uninstall/Install Communications; Networking

? Checked and Renamed Wsock32 7 Winsock.dll

? Clear Cache

? Configured Modems, follow with Bellsouth Standards

Administrative Secretary Experience

Administrative Secretary, Sunbrand, Norcross, Ga. Jan 2000-

April 2001

Responsible for supporting the high fast-paced profile executives in

Marketing, the Director of Marketing, Engineering, and Sales. Took action

upon all incoming communications for executives including email, snail-

mail, telephone calls, and correspondence.

Selected Achievements

? General Office Management

? Creating sales reports

? Typing, transcription, preparation and distribution of general office


? Creating graphs, chart, and spreadsheets.

? Help Desk (troubleshoot CPU problems / Lotus)

? Instructional manuals and support for the Company's mission critical


? Mail services (international/domestic) for the department

? Data entry, database management.

? Proofreading: Editing, formatting, spelling and grammar checks.

? Coordinated travel arrangements domestically and abroad.

Administrative Secretary, Crime Free Security, Norcross, GA. APRIL

1998- AUG 1999

General office support and customer service. Answering clients questions

on their security with Home and business. Database Management: update and

maintain database, provide reminder service for appointments. Typing,

transcription, preparation, and distribution of general office


Administrative Secretary, Garvin, Ross Newborn & Mackie and

Law office of Jerry Thomas, Atlanta, Ga. March 1995 -


General office support and customer service. Typing, transcription,

preparation of general office correspondence. Effective problem solver,

prioritizes heavy workflow without direct supervision, and support a

cooperative work environment between legal and non-legal staff. Dictation

of letters and reports. Legal documentation such as Wills, Power of

Attorney, and accidental claims. Also collected large amounts of money

from clients for bank deposit.


Operating Systems: Windows Vista, XP, Professional and 2000. Software: Ms

Office Suite; Lotus; MS Outlook Access; Excel; WordPerfect. Remote

Programs, Bomgar; PC Anywhere and Go To Assist.

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