Customer Service Human Resource

Mahalaxmi Garigipati

*** ******* ****, *-** ~ Parsippany, NJ 07054 ~ 701-***-****

SUMMARY OF QUALIFICATIONS

Results-oriented professional with experience supporting broad range of

human resource activities, including recruitment, staffing, training,

employee relations, performance management, and HR systems

administration. Demonstrated ability to build and maintain productive

business relationships, motivate teams, and foster interdepartmental

cooperation. Recognized for outstanding customer support. Proficient in

MS Word, Excel, PowerPoint, Outlook, Java, and database management

systems. Fully authorized to work in the U.S.

PROFESSIONAL EXPERIENCE

Banking & Sales Experience

. Managed Customer transactions, processed sales referrals and promoted

bank services and products.

. Consistently provided outstanding customer service.

. Demonstrated ability to resolve complex customer inquiries concerning

bank products or services

. Mentoring of new hires on routine bank procedures

. Successful contributions to sales referrals and cross selling programs

related to all products

. Strong interpersonal, communication, and leadership skills

Human Resource Support

. Played key role in human resource activities by participating in

recruitment efforts, scheduling interviews, and coordinating temporary

staffing for division.

. Served as point of contact for all personnel matters and provided

guidance to associates.

. Tracked reviews and resolved performance management issues with

managers and associates; generated monthly queries for management

review.

. Coordinated advertisements and position postings.

. Screened r sum s and applications, and conducted preliminary

interviews for entry-level and customer care positions to identify

qualified applicants.

. Administered HR tracking system for new hires and terminations.

. Facilitated new employee training and orientation; served as mentor to

provide ongoing support.

Customer Service

. Provided courteous, attentive service to partners on a worldwide

basis.

. Facilitated all outbound and inbound communications, utilizing

customer care approach to resolve customer issues received through the

call and case queue.

. Researched and analyzed customer registration issues relating to

warranty, support certificates, and co-terminus and bulk support

agreements.

. Maintained complete and comprehensive call documentation of customer

interactions.

. Served as customer care escalation point for difficult customer

issues; interfaced with associates and key managers in problem

resolution.

Employment History

Professional Teller - BANK OF AMERICA East Hanover, NJ (April

2010-March 2011)

Case Manager - DELL INTERNATIONAL Hyderabad, AP, India (2005-

2007)

Processing Executive - HSBC Hyderabad, AP, India (2003-2005)

EDUCATION

MBA, Human Resource / Information Technology Hyderabad, AP, India

(2004)

Osmania University

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