Administrative Assistant Customer Service

"Rita has taken on Rita R. Webster

substantially 13416 5th Avenue ( Cleveland, OH 44112 216-***-**** (

increased *******@*****.***

responsibilities Targeting Administrative Assistant/Secretary Opportunities

which include new

task related to

marketing (helping

to develop

brochures of

various types) and

event planning and

has carried out

these expanded

duties flawless.

2009 Performance

Review Excerpt,

Case Advanced Power

Institute

Skills:

Medical and Legal

terminology and

office procedures.

Microsoft Office

including, Word,

Excel, Access and

PowerPoint, using

both Windows and

Mac.

Excellent verbal

and written

communication

skills, along with

strong

organizational,

proof reading, and

problem solving

skills.

Administrative support professional offering versatile office

management skills and proficiency in Microsoft Office programs.

Strong planner and problem solver who readily adapts to change,

works independently and exceeds expectations. Able to juggle

multiple priorities and meet tight deadlines without compromising

quality. Highly organized, efficient and skilled in a variety of

office support tasks, including:

Office Organization & Administration

Records & Database Management

General Bookkeeping (A/P & A/R)

Telephone & Front Office Reception

Spreadsheets & Reports

Scheduling & Calendaring

Meeting & Event Planning

Filing & Data Entry

Education

Attending Cleveland Academy of Court Reporting - Associates Degree

Graduate of Cleveland Institute of Dental and Medical Assistant -

Certificate

Experience

Case Advanced Power Institute (CWRU) Cleveland, Ohio

Assistant/Secretary, January 2003 to November 2009

Facilitated administrative support to the Director

Provided a high level of communications and interpersonal skills

in communicating with foreign and national organizations

Maintained the ability to concurrently manage multiple diverse

activities including the handling of sensitive and confidential

information

Paying particular attention to detail and meeting deadlines while

working with minimal supervision

Supervised student employees, making travel arrangements, preparing

expense reimbursements and preparing purchasing orders using

PeopleSoft software.

Assisted with the preparation of proposals using FastLane and

Grants.gov.

Results:

Earned "outstanding" ratings on annual reviews.

Recognized for high-quality work, organizational strengths

and exceptional customer service delivery.

Excelled within deadline-intensive environment, ensuring the

accurate and on-time completion of all projects.

Case Western Reserve University (Chemistry Department) Cleveland,

Ohio

Secretary, October 2000 to January 2003

Prepared presentations and created brochures using PageMaker

software.

Created and prepared test, quizzes and reports using chemical

equations.

Provided administrative support including photo coping, answering

phones, faxing, and scheduling

Provided advanced preparation by making travel and hotel

arrangements for management

Results:

Demonstrated the ability to learn new organizational processes,

workflows, policies and procedures with minimal ramp-up time.

Manpower Temporary Service, Cleveland, Ohio

Administrative Assistant, July 1999 to 2000

Provided administrative support in various temporary clerical

positions including long-term assignment with Rockwell Automation

and Case Western Reserve University

Performed advanced secretarial duties including word processing

Generated various support products including the generation of mass

mailings, memos, tables, graphs and reports.

Results:

Full-time, permanent position with Case Western Reserve University

for 9 years

Contact this candidate