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Customer Service Manager

Location:
Aurora, CO, 80017
Posted:
April 01, 2011

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Resume:

T. LYNN HOLLINGER

**** *. **** **., ******, CO 80017

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Cell: 303-***-**** Secondary Phone: 303-***-****

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E mail: abhmj6@r.postjobfree.com

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PROFILE

Professional, creative, resourceful, competent and good sense of humor are a few key

words that describe me and my work ethic. I believe in providing excellent customer

service which is the root of a company's growth. I also thrive on employee relations and

being the primary contact to assist co workers and management. I treat everyone around

me as I like to be treated – with respect and focus. My work history is broad: restaurants,

law firm, insurance, 'mom and pop' businesses, construction management and warehouse

clerk.

SELECTED CONTRIBUTIONS

•• Composed Standard Operating Procedure Manual for front desk.

•• Extremely comfortable with multiple line phone system or VOIP.

•• Maintained conference room schedule for meetings, scheduled use of Video

Teleconferencing System and provided food and beverage as requested by staff.

•• Coordinated travel arrangements for various personnel and saved an average of $150

$200 per round trip airfare and $50 $100 per hotel reservation.

•• Distributed important client mail to appropriate e mail distribution list and preserved the

confidentiality of sensitive data.

•• Assisted the Human Resources Department with new hire packets and provided orientation

for new employees.

•• Created shipping and office supply sub accounts which saved time and money for both the

company and projects.

•• Assisted in writing policy and procedure for shipping of important documents from

projects to branch offices and informed project administrator of this policy.

•• Promptly and confidently resolve customer service issues.

•• Notary Public

• AED Certification

PROFESSIONAL HISTORY

Administrative Assistant – November 2007 to September 2010

ALUTIIQ, LLC, Aurora, CO., 303-***-****

Construction Division Office consisting of 50 employees that supported the corporate office in Anchorage,

Alaska and projects located at various United States military installations.

•• Oversaw front desk responsibilities which included but not limited to answering the telephone,

greeting visitors and providing security badges.

•• Entrusted with updating the monthly organizational chart and weekly manager location

spreadsheet and distributing to upper management.

•• Responsible for distributing Personal Protection Equipment for the safety of project employees.

•• Liaison with the building management.

T. LYNN HOLLINGER

1875 S. Waco Ct., Aurora, CO 80017

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Cell: 303-***-**** Secondary Phone: 303-***-****

••

E mail: abhmj6@r.postjobfree.com

••

Underwriting Representative – June 2004 to November 2007

Receptionist – March 2002 to June 2004

AMICA MUTUAL INSURANCE COMPANY, Aurora, CO., 1-800-***-****

Personal / Office Assistant – April 2000 to March 2002

THE EXTERMINATOR PEST CONTROL, Aurora, CO., 303-***-****

Courier Driver – October 1998 to April 2000

COLORADO AIRPORT COURIERS, Aurora, CO., 303-***-****

Receptionist – May 1995 to June 1998

JENNINGS, NOVICK, SMALLEY & DAVIS, PC, Bloomington, IL., 309-***-****

EDUCATION

Parks College, Aurora, CO.

Associates Degree

President’s List Award Certificate for 4.0 GPA

COMPUTER SKILLS

Windows 7, XP, ME, 98, 95

Microsoft Office

Outlook

Siebel

Contract Manager

Office Communicator System



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