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Sales Customer Service

Location:
Murrieta, CA, 92563
Posted:
April 18, 2011

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Resume:

Mark Ottinger

***** ******* **, ********, ** ****3

Cell 951-***-**** Home 951-***-****

abhmiz@r.postjobfree.com

SUMMARY

Dynamic, results-oriented professional with an extensive history of

creating new business and managing teams with record-setting sales and

performance numbers. A strategic thinker known for opening new markets,

launching products across multiple markets segments including retail sales,

Product marketing, Software Manufacturing, banking, construction and

professional sports and the ability to adapt too many different challenges.

He is specialized in being a leader that gets employees to work hard for

me. A natural leader, Expertise includes:

MBA in Marketing Relationship development Key account development

Proven Sales Leader Business and strategic Needs assessment

planning

Expert B to B Sales Marketing strategies Broker/distributor

Experienced Team leader Cold calling management

Ecommerce and SEO P&L management Employee management and

development development

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PROFESSIONAL EXPERIENCE

SoCal Marketing - San Diego, CA

12/2010-Present

Marketing Manager

. Prepared business plans for startup small businesses or e-business.

. Assist in new product launch or service.

. Help build, strengthen or revive a brand.

. Assisted in expanding a business into other markets.

. Successfully increased the existing consumer base.

. Analyzed sales data, conducted business and brand reviews and created

a strategic marketing plan.

. Planned a marketing and advertising budget.

. Formulated market research strategies.

. Coordinated with advertising and PR agencies to effectively implement

a communications campaign.

. Conducted marketing workshops and seminars to train employees on areas

such as customer service.

. Forecasted sales and conducted competitive analyses and analyzed the

competitive landscape.

Avanquest USA Nova Development - Moreno Valley, CA

9/2009-10/2010

Warehouse Supervisor

. Manage the warehouse of a multimillion dollar software production

facility.

. Control and coordinate the placement of finished goods as well as raw

components.

. Issue work orders for the production assembly team.

. Reconcile work order variances.

. Manage receiving all raw components.

. Establish a vendor delivery schedule and create an inspection

checklist for arriving materials.

. Validate and transfer inventory to ensure supply integrity.

. Directly responsible for 12 employees.

Marshall Refractory Service - Norco, CA

10/2008-06/2009

Sales Manager

. Managed day-to-day sales activities, including securing new accounts and

maintaining existing accounts

. Maintained a sales team that produced an annual increase of 28%

. Developed new training procedures that improved sales by $400,000.00

. Achieved 100% client retention due to the efforts of the sales team

. Supervised direct reports and was responsible for hiring, firing,

coaching, evaluating performance and pay management

. Worked with accounts receivable to post and collect invoices

Deluxe Corporation - Shoreview, MN (Remote office in Murrieta, CA)

10/1998 - 10/2008

Outside Sales Representative

. Generated new clients through cold calling and networking in my

assigned area

. Met with business owners to satisfy their printing and promotional

material needs

. Responsible for a yearly sales quota of over $4 million

. Conducted presentations and training at regional offices and corporate

bank headquarters to

an executive audience

. Maintained client relationships in over 400 bank branches

. Provided required training to bank managers and executives through

PowerPoint presentations

. Originated the position and trained co-workers as they came on board

. Lead Deluxe in the acquisition of a new multi-million dollar account

. In ten years I increased my average sales ticket from $128 to $314 per

customer

. Member of local networking groups (LeTip and BNI)

Lake Elsinore Storm Baseball Team - Lake Elsinore, CA

10/1994 - 10/1998

Telemarketing Manager

. Managed the telemarketing effort in the sale of baseball ticket

packages over the telephone

. Setup and staffed local offices as call centers which were responsible

for 100,000 tickets sold

. Acted as a game day, customer service troubleshooter

. Supervised direct reports in up to six offices and was responsible for

hiring, firing, training, coaching, evaluating performance and pay

management

. Provided intense training to sales staff and developed script to

produce sales

. Maintained a record of all expenses and performed within budgetary

restrictions

. Negotiated deals with local builders to set up a telemarketing office

in a vacant office suite in exchange for stadium advertising

Milestone Motorsports - Menifee, CA

11/1992 - 10/1994

Sales Manager

. Entrusted with the development and implementation of a retail sales

strategy for the distribution of Die cast Monster Truck Bigfoot and

Bigfoot T-shirts at Monster Truck event

. Contacted major retail buyers and presented our product.

. Secured account relationships with Circle K, 7/11, Truck stop America,

Ford Motor Company and over 600 local Ford Dealerships

. Developed a strategy to bring Harley Davidson die cast toys into over

460 local Harley Davidson dealerships

. Achieved a sales growth of 27% in 1992, 31% in 1993 and 29% in 1994

exceeding all expectations

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EDUCATION

South University Graduated

(BBA) Bachelor of Science-Business Administration (Management and

Marketing) August 2009 GPA: 3.71

(MBA) Master of Science-Business Administration (Marketing)

July 2011 Current GPA: 4.0

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TRAINING AND CERTIFICATIONS

Microsoft Windows and Data Storage Certificate - Gateway Computers, Inc

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HONORS

Awarded Academic Honors, Dean's List at South University

2007 - 2009

Awarded Graduate Honors, President's Club at South University (4.0

Students) 2010 - 2011

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REFERENCES

Available upon request



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