Customer Service Administrative Assistant
Resume:
Naperville, IL
***********@*****.***
Leticia A. Valdes
Objective A position utilizing my bilingual, administrative, organizational,
and interpersonal skills.
Experience October 2007 to March 2010 Bolingbrook Foot & Ankle Ctr.
Bolingbrook, IL
General Office Medical Administration
. Provided excellent customer service which led to
administrating foot therapy. Result:
Saved time for both the Doctor and the patients. Serviced
patients in Spanish by translating for the doctor and explaining
all documentation. Result: Increased Latino patient population.
. April 2007 to August 2007 Will County Health
Department Joliet, IL
Administrative Clerk
. Clerical tasks including translation, registration,
scheduling, reception, filing, data entry and other functions that
support Family Health Services.
June 2003 to October 2006 Staff Management
Lisle, IL
Customer Service Representative/Receptionist/Image Review
Specialist
Entered as Image Review Specialist and escalated to Receptionist
and consequently to Bilingual Customer Representative. Analyzed
images and data entry to enforce the violation process for the
State of Illinois. Provided information regarding adjudication
procedures, appeals and IPASS.
Receptionist for Staff Management and Transcore staff. Entrusted
with special projects.
Review images and data to issue Toll Violation Notices.
September 1994 to May 2003 Spanish/English Tutor
Lisle, IL
Proprietor
Tutored Spanish students privately in grades K-12. Taught group
Spanish classes to adults and children. Instructor of Spanish
writing and literature to advanced students.
June 1999 to June 2000 Village of Lisle
Lisle, IL
Permit Clerk/Secretary
Secretary to the Community Development Director, Building and
Zoning Department. Typed monthly / annual reports, building
permits, inspection reports and letters for various department
officials. Receptionist for all the Building Department, greeting
clients and visitors. Answered telephones, took messages, and
handled building permit inquiries. Inventoried and ordered office
supplies.
September 1996 to May 1998 Language Quest
Westmont, IL
Spanish Teacher
Taught Spanish in local schools, public and private. Teach
Spanish as a second language to children in first to sixth grades.
Maintain communication with teachers, schools, students and
parents.
April 1979 to September 1994 Ameritech
Chicago, IL
Business Customer Services/Repair Clerk
December 1992 to September 1994
Responsible for taking service orders from and communicating
status reports to business customers. Liaison between testers and
repair technicians. Referral of order escalation and client
dissatisfaction to supervisors. Issuance of repair tickets.
Grouping of repair tickets to avoid duplication.
Adm. Operations Services/Administrative Assistant February 1989
to December 1992
Assistant to Media Consultants and performed special projects.
Receptionist for the Administrative Operations Department,
greeting and escorting of clients and visitors. Answered
telephones and took detailed messages. Inventoried and ordered
media project materials and general office supplies. Revised
Administrative Operations Services floor plan, brochure and
telephone listing. Revised monthly Media Consultant production
reports. Entered and maintained records of project completion.
Support Services/Administrative
April 1988 to February 1989
Typist in Word Processing Dept. Typing of confidential letters,
forms and books for multiple departments. Worked in various
departments for special projects. Assisted managers and customers
in confidential projects. Performed reception and general
clerical duties.
Adm. Support/Correspondence Assistant
December 1984 to April 1988
Assembled and prepared course materials for correspondence
courses. Processed all correspondence course mail. Responsible
for ordering and inventory. Maintained students' enrollment
status. Graded all student tests. Receptionist and switchboard
operator for entire Learning Center.
Health Administration/Receptionist
January 1984 to December 1984
Assisted Managers and Doctors in updating and maintaining
confidential medical reports and patients history. Handled phone
coverage for managers and medical personnel. Scheduled all
physical exams, appointments for workmen's comp. /disabilities and
emergency cases.
Real Estate Operations/Service Assistant
April 1979 to January 1984
Allocated charges and prepared vouchers for utility and
maintenance bills for Chicago area buildings. Responsible for
ordering tools and supplies for building mechanics. Preparation
of daily time sheets. Prepared vouchers and input payroll for 200+
employees.
December 1977 to April 1979 Record Copy Center Company
Chicago, IL
Legal Department/Secretary
Typing of subpoenas and notices for attorneys. Reproduction of
legal forms and records.
July 1976 to September 1976 Vittel and Vittel Attorneys At
Law Chicago, IL
Bilingual Secretary
Administrative support for two attorneys and three legal
secretaries. Accompanied attorneys to court and worked as a
translator for clients. Experienced extensive client contact.
Translated legal documents. Made travel, hotel, and meeting
arrangements.
Education Carl Schurz High School
Chicago, IL
Northeastern University
Chicago, IL
Skill and Proficient English/Spanish oral and written. Computer
Attributes Proficiency: Windows, Microsoft Word and Excel. Excellent
organizational and communication skills. Strong Customer
Relations skills and very adept at acquiring new skills.
Accomplishments Chairperson/Coordinator for Lisle Band Parents 2002 Cabaret Night
Raffle, and volunteer 2003-2005. Served on Educational, Social,
Membership and Issue & Analysis Committees for Hispanic Business
Members of Ameritech. Served on the Educational Committee for the
Telephone Pioneers. Mentor for Benito Juarez High School.
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