Customer Service Data Entry

ELSA KELLY

**** ******* **** ***

Sacramento, CA 95827

Phone: 916-***-**** Cell: 916-***-****

Email: ************@*****.***

OBJECTIVE To obtain a position in a field where I can learn and grow with

the company.

QUALIFICATIONS

Ability to multi-task, produce quality work and meet

deadlines in a fast paced environment. Bilingual

English/Spanish.

PROFESSIONAL EXPERIENCE

February 2005 -August 2009 Administrative staff Columbia

Credit Service, Inc.

National Credit Acceptance

National Legal Network Dept

Receive and log new arbitration award files, prepare and copy

arbitration award for out of state attorneys. Send bank levies,

wage levies and order of examination instructions to out of

state attorney. Review and update invoices, prepare cost add

sheet for new suites and post judgment files. Prepare

exemplified judgments and send instructions to out of state

attorneys. Distribute incoming faxes and mail to the case

managers. Assist the office manager with payroll for the

department. Ordering supplies and other general office duties

May 2004- October 2004 Provider Database Coordinator Health Net Federal

Services, Inc

Provider Data Management

Loading, updating, and maintaining provider information and

contracts in the Tricare Provider Database; Analyzing and

resolving provider issues affecting claims adjudication,

pricing, contracts, and certification; Troubleshooting provider

related enrollment issues; Resolving discrepancies between

provider files and Tricare master data files; PC Knowledge,

Microsoft Access, Word, Excel.

October 2002- January 2004 Data Specialist /Clerical Health

Net Of California Inc

Fee Negotiation

Provide general clerical support services to the department.

Distributing and printing all incoming ISF's and CSF's in

various group boxes. Maintain a detailed alphanumeric filing

system for document department. Maintaining departments systems

by data entry. Able to identify performance groups.10-Key by

touch.

March 2002- September 2002 Clerical Support Staff EDS/Healthy

Families

Research

Department Responsible for meeting and

exceeding daily quota for data entry and filing. Assisted in

all other clerical duties to support staff. Copying and

correlating basic customer request for forms and educational

materials. 10-key touch.

April 1999- January 2002 Cashier/Customer Service House 2

home/Home Base

Assist customers with exchanges and returns. Cash Handling.

Stock shelves. Create end cap displays. Maintained a safe and

clean environment. Lead Assistant during store conversion from

one company to another.

References Available Upon Request

Contact this candidate