Customer Service Administrative Assistant
Resume:
ROSANNA L REEVES
Manhattan, KS 66503
******************@*****.***
Career Objective
Seeking full-time employment in the Dallas/Ft Worth area that
is challenging and in which I can utilize my skills and
experience in the administrative career field.
Summary of Qualifications
Four years experience as an administrative assistant and
information manager.
Work History
Oct 8, 2010 - Kansas State University - Manhattan, Kansas
Present Administrative Assistant/Assistant Graduate Coordinator
Maintain student's files and information. Correspond with
students and professors. Make travel arrangements and process
reimbursements/disbursements after travel. Update and maintain
databases. Schedule meetings and visitations of prospective
students. Receive and screen applications and other materials
for admission and requirement purposes. Arrange FedEx pick up
of packages. Draft, proofread, and edit letters and memos for
faculty.
Mar 2, 2010 - Excell Marketing, BDS Marketing, Convergence Marketing -
Present Manhattan, Kansas
Merchandising Specialist
Stocks new product and re-stocks where necessary. Follows
plan-o-grams to ensure proper display set up in stores. Takes
pictures and sends store reports promptly. Processes returns
and over stock. Performs audits and compliance checks. Places
new signage, stickers, and information cards on products.
Jan 05, 2001 - Jun US Air Force - Aviano AB, Italy
15, 2001 Information Manager
Provided customer service for the squadron, answered
multi-line and front desk phones and prepared written
communications, picked up and distributed mail, maintained
personnel and customer records, troubleshot PC problems for
personnel, reviewed and finalized important documents, made
appointments, performed many computer applications using
Microsoft Office.
Jun 01, 1997 - Dec US Air Force - Mountain Home, Idaho
01, 2000 Vehicle Operator / Information Manager
Operated Government vehicles for official use in the
transportation of personnel and cargo, provided customer
service for the squadron, answered multi-line phones and
prepared written communications, maintained personnel and
customer records, troubleshot PC problems for personnel, in
charge of civilian time cards, reviewed and finalized
important documents, answered front desk phone lines, made
appointments, performed many computer applications using
Microsoft Office, delivered and picked up packages and
equipment.
Education and Training
Kaplan University - On-line
Education level: 4th year of college
Major: Business Administration
Graduation Date: December 2011
Bachelor's Degree
University of Phoenix - On-line
Education level: 2 years of college
Major: Business Administration
Graduated: Yes
Associate's Degree
Angelo State University - San Angelo, Texas
Education Level: 1 year of college, technical or vocational
school
Major: Elementary Education
Graduated: No
Alpine High School - Alpine, Texas
Education Level: High School Diploma
Graduated: Yes
Certificates Earned -
Information Management Apprentice Course, 6 weeks
Workgroup Management Course, 1 week
Information Security Program, 16 hours
Initial Resource Management System Training, 4 hours
Records Management Training Course, 1 week
Skills
Proficient with office equipment/software and office
procedures.
Customer service and detail oriented.
Excellent oral and written communication skills.
Excellent multi-tasking and organizational skills.
Contact this candidate