Manager Customer Service
Resume:
Ingrid Sandoval
Moreno Valley, CA
92553
abhmfl@r.postjobfree.com
Summary
Administrative Professional with excellent interpersonal skills, with the
ability to multi-task, work well in team and independently, meets multiple
deadlines in an organized, effective and accurate manner. Key strengths
include ability to prioritize workload, manage own responsibilities while
training, assisting, and covering other areas within the department in
special projects or as needed. Thrives in a fast-paced and challenging
environment.
Professional Experience
Toro Aire, San Pedro, CA 2010- Present
A Distributor and Reseller of top name HVAC products and supplies. Toro
sells primarily to Mechanical, Air Conditioning, Sheet Metal and Plumbing
Contractors in the Southern California Commercial Construction Marketplace.
In addition, sells to General Contractors who do their own installations.
Credit Assistant
Provide administrative support to Credit Manager and Accounts Receivable by
managing day-to-day clerical support; including new account processing,
customer service/collection calls, posting checks, account maintenance and
special projects as needed.
o Communicate with customers via phone, fax and/or e-mail for any
request or concerns.
o Prepare and fax reference verification request forms for New Customer
Account Credit application, follow up, create new account and send new
account welcome letter.
o Create different types of business letters, for example, insufficient
funds notifications.
o Monitoring customers' accounts for past due or delayed payments by
sending reminder statements and/or invoices and conduct collection
calls.
o Issue copies of invoices, purchase orders and shipping labels when
requested by customer.
o Review customer orders for daily credit approval release through
"Genesis" program.
o Request Pre-Lien project information as orders come in and input new
project data in Multi-State Lien Writer system.
o On a weekly basis I prepare more than 50 Pre-Lien Reports and send out
by certified mail; follow-up to ensure we get all certified cards back
from owner's and/or contractors.
o Prepare and process over 35 lien releases a day for customer /general
contractor payment.
o Open and log mail, sort, alphabetize files and run tapes to verify
check counts.
o Proactively resolve issues and/or perform other accounting duties and
responsibilities to back up supervisor when needed or requested.
o Post and reconcile A/R checks; send payment reconciliation letters to
customers.
o Assist the Credit Manager in all other aspects of the Credit
Department.
ING Advisors Network, El Segundo, CA 2001- 2009
ING Advisors Network is an independent broker-dealer network consisting of
four broker-dealers with approximately 8,000 financial professionals
specializing in financial planning, asset management, insurance, and third-
party bank marketing.
Administrative Assistant (2007 - 2009)
Provided executive-level support to three Vice Presidents of Marketing of
three of the Broker Dealers in 3 different locations and time zones and to
ten direct reports including the Meeting's Department.
o Managed multiple daily calendar schedules; and scheduled travel/hotel
arrangements, ensuring travel expenses were minimized by researching
reservation options.
o Processed and submitted monthly expense reimbursements (T&E) and
corporate credit card reports.
o Prepared and maintained a weekly and monthly PTO/Vacation calendar; and
an annually attendance record report for 12 departmental personnel
including managers.
o Planned and coordinated details for corporate on site & off-site
meetings/luncheons, multi-party and conference calls; created agendas,
presentations and distributed meeting materials.
o Monitored the workspace and maintained a log to comply with clean/clear
desk policy and a monthly gift log report for the department.
o Composed and updated a weekly electronic newsletter to keep Broker Dealer
Representatives informed of regulatory changes and updates to remain in
compliance.
o Maintained inventory and updated marketing brochures, and ensured
appropriate distribution to financial advisors and vendors
o Reduced office supply costs by making cost-effective purchases through
Ariba/Staples system.
o Participated in the event planning of seminars, annual corporate
conferences, brand campaigns and corporate sponsorship events providing
on-site assistance.
o Managed and distributed the Meetings & Events Calendar on a monthly basis
to prevent schedule conflicts between all four Broker Dealers.
o Supported the reception area for phone coverage once a month or when
needed.
Facilities Coordinator (2004-2007)
Provided functional oversight support to 300+ corporate employees,
Facilities Manager, Human Resources, the Executive and Senior-Management
team with day to day and confidential projects.
o Served as primary point of contact for and liaison between personnel,
building management, maintenance and outside vendors for facilities
repair services.
o Maintained complete inventory knowledge and records of office supplies,
equipments (furniture and computers), managed capital purchases and
service ordering.
o Exercised strong staff management skills; by effectively supervising the
Mailroom clerks and practicing project leadership skills in special
projects and events by improvising, improving procedures, and meeting
demanding deadlines.
o Scheduled and coordinated meetings in 8 conference rooms for
internal/external management and associates; for appointments,
interviews, corporate events and other activities.
o Provided administrative support, calendar management and document
preparation to the Chief Executive Officer in his secretary's absence.
o Trained and lead new employees in the New Hire Orientation presentation,
as needed.
o Played a vital role in assisting with the company move, to make a smooth
transition during the relocation of 350 employees from two locations into
one; resulting in uninterrupted business operations.
Receptionist (2001-2004)
Provided overall office support by answering approximately 350 calls per
day and directed visitors with a friendly and personable demeanor.
o Served as point person for managers, personnel, clients, and vendors.
o Reduced corporate liability by developing and implementing a Visitor's
Log and key card badges to track visitors incase of an emergency.
o Implemented & maintained updates for multiple lists: Department/Phone
Extension, New Hire/Termination, and E-mail Distribution lists.
o Kept New Hire Packets information and Employee Corporate Discount Coupons
updated.
o Trained member of the ING Business Continuity Plan team; ready to provide
immediate assistance in the event of an emergency crisis or disaster and
update Employee Emergency list for the Crisis Management Team.
Professional Skills
o Bilingual and Bi-literate: English and Spanish.
o Microsoft Office: Word, Excel, Basic PowerPoint, Outlook and Adobe
Illustrator.
o 10-key adding machine and general office equipment.
volunteer EXPERIENCE
o Organized, supervised, evaluated and coordinated the recruitment,
training, motivation and delegation of assigned tasks of all Volunteer &
Diversity community events and fundraisers for more than 100 volunteers;
to increase employee morale by being an active member of the following
committees: the Community Partners, Orange Team Brand Ambassador and the
employee Resource groups: Latino, African American, GALA, Asian and
Women's Networks.
o Managed promotional activities in conjunction with corporate objectives
and control costs to increase brand awareness and work in a team
environment to effectively represent the organization's mission.
Education
Southern California Regional Occupational Center (SCROC) - Torrance, CA
Certification Medical Receptionist
Narbonne High School - Harbor City, CA
General Studies[pic]
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