Customer Service Administrative Assistant
Resume:
Sonia Bocanegra
San Jose, CA 95148
abhmf0@r.postjobfree.com
Bi-lingual: Spanish and English
OBJECTIVE: Seeking a challenging Administrative Assistant or Office position.
ADMINISTRATIVE SKILLS:
Microsoft Office Charting Billing/Coding/ CPT/ICD- 9
Medisoft Medical Terminology CMS-1500 Claim form
Filing Bookkeeping Vital Signs
Appointment Scheduling Typing: 60 WPM
CERTIFICATIONS:
-Cardiopulmonary Resuscitation (CPR) and First Aid Training
- Health Insurance Portability and Accountability Act (HIPPA)
- OSHA
EDUCATION:
Everest College Medical Administrative Assistant January 2011
Evergreen High School High School Diploma
WORK EXPERIENCE:
A Women’s Center Campbell, CA Dec. 2010-Jan. 2011
Medical Receptionist Externship
• Completed 160 hour externship as a medical receptionist at an OB/GYN clinic.
• Assisted coworkers with the heavy multi-line phone system which included the screening of calls
from patients scheduled and cancelled appointments.
• Utilized office machines to scan, file, fax documents, sorted and sent mail.
• With coworkers answered questions of patients concerning health and appointments.
JC Penny San Jose, CA Oct. 2010-Dec. 2010
Seasonal Support Sales Associate
• Stocked shelves and provided a neat area for the customers.
• Answered customer’s questions when needed and assisted other employees in conflict resolution.
• Developed strong customer service relationship with customers by giving comments and feedback.
• Presented an ideal look to interest them with store products in a fashionable manner.
California’s Great America Santa Clara, CA July 2008- Nov. 2008
Hostess
• In this position I multi-tasked as a cashier, cook, and a hostess.
• Answered guest’s questions and kept restaurant areas neat and organized on a continuous basis.
• Cooperated with the customer in order to give the best customer service to meet their needs
• Worked as an excellent hostess by providing guidance and accurate information for guests to find
their way throughout the park.
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