Project Quality Control
Resume:
PATRICIA DONAHUE
abhmdb@r.postjobfree.com
EXECUTIVE SUMMARY
Experienced professional with background in market research, non-profit
program management and banking. Skilled in defining project needs and steps
to get the job done. Adept at working with and through people to get
results. Detail oriented, disciplined and highly motivated. Flexible and
adaptive with a customer-first attitude.
AREAS OF EXPERTISE
Market research Project Operations Writing
management
Survey design Team facilitation Organizational Procedures
skills
Data collection Event planning Process design Reports
management
Data analysis Scheduling Client Proposals
relations
PowerPoint Staff training Customer Customer
presentations service correspondence
PROFESSIONAL EXPERIENCE
Consumer Insights, Rochester, NY
2008 - 2010
Project Assistant
Performed a variety of tasks associated with executing market research
projects for clients in the consumer packaged goods industry including
food, paper, pet and personal care products.
. Involvement with standard on-line surveys, in-home use and central
location tests.
. Designed surveys, evaluated data and drafted analytical text.
. Developed complex cell and product rotation schemes for multi product
use tests.
. Prepared bids and proposals to address clients' business needs. .
. Prepared tab and banner plans and outlines for client reports.
. Managed multiple field services across the country for central
location studies, ensuring deadlines and quotas were met and resolving
issues that arose.
. Prepared detailed instructions and materials for field services use
for central location studies.
. Developed process steps documents for use in project tracking
. Developed reports to track response and incidence rate of online
studies, providing historical project data.
. Used Excel and PowerPoint to create formulas, charts and graphs.
. Reviewed open-ended comments to determine appropriateness of code
frame categories.
Harris Interactive, Rochester, NY
1996 - 2008
Market Research Associate
Involvement in the execution of all phases of market research projects from
initial client meeting and proposal development to delivery of data and
final report. Client industries included automotive, technology,
communications and healthcare. Consistently earned client satisfaction
rating of 9 or 10 on a ten-point scale.
. Managed market research projects consisting of various
methodologies and complexity.
. Drafted research proposals per client needs and requirements,
resulting in acquisition of new business.
. Designed complex questionnaires designed to obtain actionable
information to answer client's business objectives.
. Managed multiple projects at a time that were in various stages of
completion.
. Communicated with clients regarding project needs and status.
. Responsible for keeping projects on-track to meet clients' firm
deadlines.
. Performed quality control testing of surveys to ensure accuracy of
content, text and logic.
. Analyzed survey findings using tabulated reports and Statistical
Software for the Social Sciences (SPSS).
. Maintained database of close to 400,000 records with multiple
variables; developed SPSS syntax to extract records with specific
criteria for participation in surveys.
. Created PowerPoint presentations, including complex charts and
graphs displaying research findings.
. Provided recommendations to clients for the purpose of making major
business decisions.
American Diabetes Association, Rochester, NY
2001 - Present
Summer Camp Coordinator (part time/seasonal position)
Develop, implement and manage the organization's annual camp program plan-
an initiative serving approximately 200 youths with diabetes. Live on-
site during actual program implementation. Core responsibilities include:
. Develop detailed launch plan/timeline spanning six months with the
goal of improving efficiency, coordinating schedules and meeting all
requirements.
. Lead various committee meetings.
. Use multiple sources and networking to seek professional staff
members.
. Recruit, hire and supervise approximately 90 staff members, including
counselors, medical staff and dietitians.
. Track the efforts of medical coordinators and dietitians to ensure
that goals/timelines are met.
. Plan and conduct staff orientation and training.
. Design, administer and analyze camper/parent feedback surveys.
. Work with host organization to coordinate activities and with
suppliers and donors to secure favorable rates for products/services.
. Maintain communications with camp staff and volunteers throughout the
year.
. Develop guidelines and parameters for camp staffing structure as well
as camper and staff behavior guidelines and policies.
. Manage camp accreditation process; responsible for thorough
preparation for on-site reviews and maintaining continual program
certification.
First Federal Savings & Loan, Rochester, NY
1982 - 1996
Several progressive positions in deposit operations and mortgage loan
processing.
. Supervised overall operations department, including a diverse staff
of twenty across two shifts.
. Performed detailed customer account research, responded to customer
phone inquiries and balanced the general ledger.
. Oversaw maintenance of bank-owned real estate, served as liaison with
other financial institutions and government agencies and reported loan
delinquencies to government agencies, investors, mortgage insurance
companies and management.
. Devised and implemented office procedures as well as authored and
updated procedure manuals. .
EDUCATION
. Bachelor of Science Degree in Psychology, State University of New York,
College at Brockport.
. Graduate Level Statistics Courses, Rochester Institute of Technology,
Rochester, NY.
AWARDS & VOLUNTEER ACTIVITIES
. Volunteer of the Year (American Diabetes Association)
. Reaching People (American Diabetes Association)
. Served on planning committees for major fund-raising events for the
American Diabetes Association, Juvenile Diabetes Research Foundation
and Humane Society at Lollypop Farm
. Lobbied state legislatures for changes in insurance laws regarding
diabetes care.
Contact this candidate