Customer Service Representative

* * * * * U K O N C I R C L E N ., C H A M P L I N, M N 5 5 316

( 61 2 ) 3 6 3 5 3 0 5 • M E LY N N I E H @ YA H O O . C O M

M E LY N N I E H E M P H I L L

SUMMARY OF QUALIFICATIONS

Customer service professional experienced working in fast paced environments

demanding strong organizational, technical, and interpersonal skills. Highly

trustworthy, ethical, and customer focused; committed to superior customer service.

Confident and poised in interactions with individuals at all levels. Detail oriented

and resourceful in completing projects; able to multi task effectively.

MAJOR ACCOMPLISHMENTS

Promoted two times within three months in 2008

Awarded for best productivity on 30 employees

Officially commended for accuracy and effectively completion of work.

Responded to over 70 customer calls daily and solved 90% of their concerns

Contribute to helping my team to accomplish team set goals

Recommended for training new employees

WORK OF EXPERIENCE

2008 2009 Customer Service Representative, LJK Companies Minnetonka, MN

2007 2008 Customer Service Representative, Virtual Radiologic Minnetonka, MN

2006 2007 Customer Service Representative, Carlson Company Plymouth, MN

2005 2005 Online Support Agent, ACS Travel Inc. Eden Prairie, MN

EDUCATION

Argosy University A.A.S. Radiologic Technician, March 2011 Expected Graduation 2013

Kaplan University A.S. Medical Assistant, May 2008 – June 2009

KEYWORD SUMMARY

Customer service

Customer retention

Microsoft Office Suite,

MS Excel, MS Word, MS Access, MS PowerPoint, Outlook

Data entry

Internet

Call center environment

Multiple phone lines

Inbound/Outbound calls

Detail oriented

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