Manager Customer Service

Kavin T. Burnett

***** ***** *****, **********, ** 23114

479-***-**** (Cell) . abhmcv@r.postjobfree.com

LOGISTICS MANAGEMENT PROFESSIONAL

A skilled leader with demonstrated expertise in senior supply chain

logistics roles. Strong negotiation and organizational skills. Goes above

and beyond requirements to exceed expectations in profitability and cost

reduction, motivating staff, streamlining processes, and nurturing

strategic partnerships.

Transportation . Contract Negotiation . Relationship Management

Fleet Management . Shipping . Process Improvements . Team Management .

Risk Assessment

OSHA Safety Compliance . Customer Service . Resource Allocation

Project / Process Appraisals . Inventory Management . Reporting . Dispute

Resolution

PROFESSIONAL EXPERIENCE

Integrated Logistics 2000: 2010 - Present, Richmond, VA

Truckload Account Manager

Responsible for managing all logistics needs for a book of business within

the truckload division, including: performing cost analysis, vetting

potential carriers, contract negotiations, and handling any scheduling and

service issues.

Key Achievements:

. Lowered shipping pricing through negotiation of pricing structure for

truckload, flatbed, and refrigerated freight areas.

. Partnered with Business Development Manager to negotiate and secure

rates for a dedicated fleet hired to service our premier customers

. Assisted the BDA in creating a line of business new to the company

focused around intermodal transportation needs by establishing and

developing relationships with several dedicated rail carriers

. Assessed reporting proactively to ensure sales and profit goals were

met.

Estes Forwarding Worldwide: 2009 - 2010, Richmond, VA

Truckload Lead Coordinator

Responsible for all facets of the forwarding process, such as: acquiring

sales, following up on hot and warm leads, vendor selection, contract

negotiation, answering quote requests, and shipment coordination.

Key Achievements:

. Courted and won bid for $2.5M in revenue.

. Negotiated contracts to receive preferred customer pricing from several

vendors, saving substantial costs.

. Increased truckload revenue 10% by securing equipment at a more cost

effective rate.

. Initiated the collaboration of new pricing structure, enabling

standardized and accurate freight quoting across the organization.

Kavin T. Burnett . Page 2 . abhmcv@r.postjobfree.com

Roehl Transport Inc.: 2006 - 2009, NW Indiana

Regional Operations Manager

Led operations, maintenance, orientation, and customer service areas of

Chicago terminal through management of supervisors and liaising with other

departments and offices. Analyzed all escalations and failures for root

cause analysis and process improvement recommendations. Directed staff of

up to 16 who held responsibility for over 300 employees.

Key Achievements:

. Transformed Roehl's largest off-site facility, taking the site from the

bottom of the list in terms of customer satisfaction, cleanliness, and

employee retention to being in top or second spot for those categories.

. Reduced driver turnover by 25% through improved leadership and

increasing morale.

. Consistently met compliancy requirements for DOT, OSHA, and internal

quality controls.

. Led implementation of new compliance tracking tool to ensure management

of DOT drug testing, driver physicals, vehicle reports, asset

maintenance, and safety meetings. Tool was implemented for company wide

use.

. Reduced costs on uniforms, vending services, and office supplies

through second sourcing and vendor contract negotiations.

. Decreased accident occurrences through proactive risk analysis with

driver performance.

. Chosen to spearhead driver appreciation week two years consecutively.

J.B. Hunt Transport: 2002 - 2006, Lowell, AR

Operations Manager, 2003 - 2006

Managed up to 10 supervisors who were responsible for 400+ direct reports.

Supported regional director in areas of staffing, appraisals, training,

strategic planning, and day to day leadership operations. Focused on

productivity, profitability, and safety compliance.

Key Achievements:

. Assessed risk on independent contractor loans.

. Trained staff and contractors on policies and procedures for new hire

orientations.

. Ensured minimal exposure for safety issues for company through

proactively managing safety compliance and handling any arising issues.

Fleet Manager, 2002 - 2003

Responsible fleet of drivers, managing freight schedules and employee

scheduling, safety meetings, turnover, and training.

Key Achievements:

. Promoted to operations manager within 1 year due to excelling in this

position.

. Reduced employee turnover through successful management of a staff of

40 drivers.

. Met all DOT requirements.

United States Army: 1996 - 1999, Ft. Hood, TX

Communications Specialist (E-5)

Handled service repair for sixty army vehicles overseas, managing

personnel and acting as a military police officer.

Key Achievements:

. Served for Kuwait peacekeeping mission.

. Trained deploying Bosnia troops

. Retained membership on Army National Guard until 2005.

Kavin T. Burnett . Page 3 . abhmcv@r.postjobfree.com

EDUCATION

Bachelor of Arts - Political Science

University of Arkansas

TECHNOLOGY PROFICIENCIES

MS Excel . MS Word . MS PowerPoint . MS Access

Lotus Notes . Peoplesoft . Kronos . Workbrain

AS400 . Map Tuit . Qualcomm On Board Computer Systems

PROFESSIONAL DEVELOPMENT WORKSHOPS / CERTIFICATIONS

Operations Skills Level I & II . Seven Habits of Highly Effective People

. Crucial Conversations . Effective Negotiations

Facilitator for Development Dimensions International (DDI)

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