Sales Manager

BUSINESS DEVELOPMENT, SALES, MARKETING

& SERVICE LEADER

Professional with the big-picture vision, leadership and tenacity to

successfully penetrate new markets, capture market share and accelerate

corporate revenue growth. Equally effective in strategic planning, business

process re-engineering, and overall management of multi-million dollar

business operations with specific expertise in distribution environments. A

seventeen-year experience in heavy equipment, industrial and farm equipment

sectors spreads across multiple countries - including India, Turkey, United

States and Canada. Proficient in SAP and open to travel and relocation.

Core competencies include:

Revenue, Profit, Market Share Growth Product Pricing & Positioning

New Product Introduction

Budgeting, Planning, & Forecasting Inventory Management & Control

Analytical & Conceptual Problem Solving

Staff Leadership & Performance

Enhancement

Competitive Market Research &

Analysis

Professional Experience

CASE NEW HOLLAND (CNH), New Holland, PA

2007 - 2011

Global leader in the agricultural and construction equipment business, with

>10,000 dealers in 160 countries and sales of $13 billion.

DIRECTOR - SERVICE, NORTH AMERICA

Led the transformation of a 48-member service department (8direct reports)

from a post-sales support organization to a competitive brand-builder and

distributor distinguisher, supporting annual revenue of $1.5 billion and a

distribution network of 1100 dealers in North America and institutional

sales.

Selected accomplishments:

. Powered industry-first 24x7, year-round service program-redefining

"fast" with express parts delivery, toward 75-hour or less down-time

goal; reduction of approximately 150 hrs, realization of $10mn

savings per year

. Work with the customer relationship and customer center to close the

customer issues in the shortest possible time - reduction of lead time

by > 100% in 2010 (2009 ~ +50 days); liaison between dealer and

customer.

. Execution of product improvement programs ~ 7,500 units annually;

completion rate > 95%

. Realized a 50% service rate improvement

. Dealer development projects aimed at improving brand image: 63% of the

dealers participated in training and on an average 3.3 technicians

trained per location

. Conceptualize and institutionalization of processes aimed at

increasing absorption rates at the dealerships and introduce service

standards across distribution

. Establishing a quality assurance group for the brand; a cross

functional team with objectives of conducting a flawless new product

launch and addressing the top field issues, liaison between

engineering and product development platforms

. Cultivated a performance-driven culture, assuming ownership for

results

MAHINDRA USA, INC, Tomball, TX

2000 - 2007

100% Subsidiary of Mahindra group's Farm Equipment Sector (FES) which is

among the top three tractor brands in the world producing a global turnover

of $3.0 billion

HEAD OF SALES & OPERATIONS

SALES & MARKETING MANAGER

Senior Sales & Operating Executive with full accountability for the

distribution of tractors and farm equipment throughout the South,

Southeast, Midwest, and West Coast regions of the U.S.; held concurrent

responsibility over sales and P&L, production operations, quality

assurance, and safety regulations of 40-employee production facility

generating $85 million annually.

Selected accomplishments:

. Conceptualized, developed, and initiated aggressive growth plan adding

100 new distributors throughout 37 states increasing market growth by 56%

from 2000 to 2007

. Introduced and executed strategic and tactical action plans to expand

distribution network throughout Texas, Louisiana and Mississippi

capturing market share of 12%

. Spearheaded revenue increase of U.S. distribution channel from $40

million to $155 million in 5 years while achieving a customer

satisfaction rate of 98%

. Established lean manufacturing techniques and plant wide implementation

of Total Quality Management and ISO Certification, and replaced outdated

computer system with SAP software

. Turned around production operation and improved assembly line efficiency

from 55% to 90%

. Received Deming Application Prize for establishing Total Quality

Management in all business operations the only tractor company in the

world to achieve this honor

MAHINDRA & MAHINDRA LTD, Bombay, India 1993 -

2000

A $7.1 billion Indian multinational enjoying a leadership position in

utility vehicles, tractors and information technology, with a significant

and growing presence in financial services, tourism, infrastructure

development, trade and logistics.

ASSISTANT MANAGER, INTERNATIONAL MARKETING (1997-2000)

ASSISTANT MANAGER, SALES (1993-1996)

Earned promotion to Assistant Manager of International Marketing, following

highly successful tenures as Junior Executive and Senior Executive.

Oversaw the development and execution of market-entry strategies spanning

Turkey, Egypt and Dominican Republic. Scope of responsibility encompassed

competitive market analysis, ROI analysis, product specification

development, target segment identification, trade/farm show participation,

channel distribution, and plan roll-out.

Selected accomplishments:

. Performed in-depth market research and analysis identifying consumer

segments and their behavior, competitive assessment, product application

and requirements, and distribution channels, resulting in long-term

strategic plans for new market entries

. Identified and developed distribution channel for tractor markets

throughout Egypt and Dominican Republic, which included recruitment,

training and product rollout

. Led development and execution of marketing strategies and business

initiatives that drove rapid growth for ground floor to $2 million

Education & Credentials

University of Houston, Houston, TX; Bauer College of Business - 2004

- MBA Degree

- Recipient of the Dean's Award for Excellence

Maulana Azad National Institute of Technology, Bhopal, India - 1993

- BS Degree in Mechanical Engineering

- Graduated with Honors

Purdue University, Lafayette, IN - 2007

- Certificate in Customer Retention & Satisfaction

Association of Equipment Manufacturers, Chicago, IL - 2005

- Certificate in Supply Chain Management

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