Customer Service Data Entry
Resume:
Jennifer Bell
abhmb6@r.postjobfree.com
Administrative Support
Career Profile
My focus is on excellence in administrative, clerical and customer
services supported through strong written and oral communication, phone,
organizational skills, as well as front and back office skills and
experience. I am goal oriented and results driven. I enjoy being part of
a team while maintaining the ability to work well independantly. A wide
variety of skills and experience allow me to be versatile. I require
being able to look back at the end of the day and see that progress has
been made or the project completed. My skills qualify me for all level I
and level II, as well as several III Clerical, Reception, Administrative
Assistant, and Customer Service positions.
Areas of Expertise
Multi-line phones Computer, Word, Data Entry
Communications, both written and 10 key
oral Assisting Accounting and Invoicing
Organization Typing, 35 WPM
Filing, set up, maintain, archive Co-ordinate and prepare travel
itineraries.
Client Relations Record Keeping
Problem Solving Conflict Resolution
Scheduling Organization and Implementation of
Windows Office Software Office Procedure
Office Supply Management Interpersonal communications and
Research relations
Training Report writing and editing
Staff Supervision Cash Handling
Team Motivation Product Evaluation and Pricing
Career Highlights
Goodwill Industries of Southern California
07/10- Present
Assistant Store Manager
. Customer Care and Services
. Merchandising, Product Organization and Product Placement
. Production Control
. Sales Reports, Analysis, and Plan Implementation
. Team Supervision and Motivation
. Cash and Supply Control
. Problem Solving
. Quality Control
. Computer, Word, Data Entry
. 10 key
. Conflict Resolution
. Supervision of Community Service Workers
. Interpersonal communications and relations
Antoinette Gray 04/10 -
07/10
. Multi-line phones
. Communications, both written and oral
. Organization
. Filing, set up, maintain, archive
. Client Relations
. Problem Solving
. Scheduling
. Windows Office Software
. Office Supply Management
. Research
. Computer, Word, Data Entry
. 10 key
. Assisting Accounting and Invoicing
. Typing, 35 WPM
. Co-ordinate and prepare travel itineraries.
. Record Keeping
. Conflict Resolution
. Organization and Implementation of Office Procedure
. Interpersonal communications and relations
. Report writing and editing
.
Jennifer Bell 25696 4th
Street, Hemet, CA
909-***-**** Page 2
abhmb6@r.postjobfree.com
Goodwill Industries of Southern California 10/08-
07/10(promoted) Cashier
1. Customer Care and Services
2. Merchandising and Product Placement
3. Cashiering Duties
4. Staff Supervision
5. Team Motivation
. Organization
. Problem Solving
. Propietary POS System
. Computer, Word, Data Entry
. 10 key
. Conflict Resolution
. Supervision of Community Service Workers
. Interpersonal communications and relations
. Merchandising
6.
TL Summit Mortgage and Realty, Ontario, CA
10/07- 12/07
Senior Account Executive
7. Solicitation of new client's and brokers by phone, fax and e-mail.
8. Design and distribute a variety of written communications.
9. Examined and completed industry forms such as tri-merge credit reports
and 1003 applications.
10. Evaluate incoming loan scenarios for basic program guidelines.
11. Worked in conjunction with the other Senior Executives in the coaching
and training of incoming Account Executives.
12. Provide written and oral progress reports when requested by management.
13. Upkeep of all notes and data on each file and contact.
14. Create and maintain Lead Databases, as well as CRM software product
evaluation and procurement.
15. Responding to and routing incoming calls through a multi-line phone
system.
Commercial Lending Capital, Inc., Riverside, CA
06/06- 10/07
Account Executive
16. Answering and (when appropriate) routing incoming calls through a multi-
17. line phone system.
18. Solicitation of new client's and brokers by phone, fax and e-mail.
19. Maintain current relationships with existing brokers and clients.
20. Instruction of incoming brokers and Affiliates on company policy,
practices and workflow.
21. Design and distribute a variety of written communications.
22. Collected information to ensure complete and accurate pre-underwriting
package.
23. Examined and completed industry forms such as tri-merge credit reports
and 1003 applications.
24. Evaluate incoming loan scenarios for basic program guidelines.
25. Assisted sales manager with the coaching and training of incoming
Account Executives.
26. Maintain productive pipeline.
27. Provide written and oral progress reports when requested by management.
28. Upkeep of all notes and data on each file and contact.
29. General office upkeep.
Jennifer Bell 25696 4th
Street, Hemet, CA
909-***-**** Page 3
abhmb6@r.postjobfree.com
. A.Associates, Hesperia, CA
04/03 - 05/05
Director of Operations
. Multi-line phones
. Communications, both written and oral
. Organization
. Filing, set up, maintain, archive
. Client Relations
. Problem Solving
. Scheduling
. Windows Office Software
. Office Supply Management
. Research
. Computer, Word, Data Entry
. 10 key
. Assisting Accounting and Invoicing
. Typing, 35 WPM
. Co-ordinate and prepare travel itineraries.
. Record Keeping
. Conflict Resolution
. Organization and Implementation of Office Procedure
. Interpersonal communications and relations
. Report writing and editing
Education
High School: Rim of the World, Lake Arrowhead Ca.
College: Victor Valley College, Victorville, Ca.
Graduated 2000, A.S. Justice,
Administration of Justice Certification,
P.C. 832 Certification,
3.49GPA upon graduation.
References, Professional
Heather Thornewood, Fiscal Assistant
County of San Bernardino, San Bernardino, Ca.
Antoinette Gray
Fire and Life Safety, Crestline, Ca.
References, Personal
Steven Foster
William Gutzman 909-
236-2703
Contact this candidate