“…note the outstanding job/above and beyond efforts by DECO Wellspan Cerene B. I believe this

is exactly what we call…making the DECO difference!”

Pete Ash, DECO Client Services, Sales & Operations

“We appreciate all your hard work and the effort it takes to get the job done. Way to take ownership

and go the extra mile.”

Edward Kestler, DECO Regional Operations Director

…great communication with Dawn, I can tell she appreciates and respects your attention to detail,

as do I. “Team Lead” quality stuff….”

John Rogers, DECO Regional Director, PA

“…I would like to thank you for all your hard work. You not only worked on your list but also were

able to help out with prescreens for other intake workers.”

Suman Agarwal, IMC Supervisor, York County Assistance Office

Cerene is one of the hardest working, dedicated, problem solving, accurate, and reliable

“former” Non Commissioned Officers I have ever came into contact with. She

consistently demonstrated superior dedication to mission accomplishment no matter how

big or small the task.”

Steven P. Hile, CMSgt

Command Chief

PaAng,193 SOW

“…I was impressed with her military bearing, initiative, and sense of teamwork….”

Joel Mutschler, TSgt, HQ PaANG

NCOIC, 111FW (ORI) IG Support Team

“Mature beyond your years, you’ve taken a non existent, complicated program and have taught us that good old fashion hard work

and determination can turn our programs around. Proof positive…our customers really appreciate it….they really appreciate

YOU

Lisa JD Souders, SMSgt, PaANG

Systems & Readiness Team Leader

193d Mission Support Flight

Cerene A. Brown

3146 Salem Avenue Dover, PA 17315 717-***-**** abhm8b@r.postjobfree.com

Targeting Administrative Opportunities

Administrative professional eager to leverage seven years of office experience to secure an Administrative Assistant position.

Highly organized, efficient and skilled in a variety of office support tasks, including:

Office Organization & Microsoft Office Suite; Word,

Administration Excel, Outlook, & PowerPoint

Records & Database Management Scheduling & Calendaring

Order & Maintain Office Supplies Filing & Maintaining Files

Telephone & Front Office Preparing Reports & Data Entry

Reception (55 WPM)

Experience

DECO Recovery Management; LLC – York, PA 17405

Eligibility Representative, Team Lead, Level 2

December 2008-October 2010

- Maintain caseload of approximately 100-120 patient accounts

- Use computer software programs such as; DECOnet, Eclipsys, Powerchart, and the Electronic

Verification System (EVS) to input and export personal data

- Field Representative; 50% travel to patient’s homes, place of business, or York County Prison in an

attempt to locate patients, gain cooperation, and obtain documents

- Represent patients in applying for Medical Assistance; Interview them while hospitalized, if

possible, to determine eligibility for benefits and/or third party resources, complete all necessary

application forms, and gather all required verification documents

- Interact with various agencies regarding patients, to include; Income Maintenance Caseworkers,

York County Sherriff’s Department, Nurses, Doctors, and Case Management

- Maintain patient confidentiality as regulated in The Health Insurance Portability and

Accountability Act (HIPAA)

- Retain files according to Medical Assistance Application status and suspense dates

- Complete internet searches to find updated information on patients and to utilize resources

available to obtain personal data needed for the application process

York County Assistance Office – York, PA 17405

Income Maintenance Caseworker, S-07

August 2007-May 2008

- Follow policies and procedures for programs such as Medical Assistance, Food Stamps, and Cash

Assistance

- Interview clients applying for public assistance programs through face to face and telephone

contact, to determine eligibility and what programs for which applicants qualify

- Perform investigation through interrogation during client interviews and research databases to

obtain income information and criminal history of potential clients

- Obtain, record, evaluate, and interpret factual information and decide course of action

- Make referrals to local outside social service agencies for non-qualifying applicants

- Establish and maintain client case records for duration of processing

- Analyze and interpret data in order translate and explain it to clients

- Offer counseling to clients to assist with identifying and removing barriers and becoming

successful and financially self-sufficient

- Plan, organize, and manage approximately an 80 client caseload to ensure timely eligibility

determination

Air National Guard – 193rd Special Operations Wing, Middletown, PA 17057

Information Management Supervisor, GS-0203-07

Administrative Support Technician, GS-0303-06

January 2002 – August 2008

- Provide briefings to executive level staff members regarding pertinent issues

- Prepare, review, edit, and dispatch official memorandums, messages and reports using Microsoft

Office; Word, Excel, and Outlook

- Workday monitor – oversee the workdays received and issued; track all balances using Microsoft

Excel

- Responsible for all slide shows, using Power Point, during briefings

- Maintain Filing of Unit Personnel Records and members mobility folders; following privacy act

and confidentiality regulations

- Front desk Receptionist; route visitors to the appropriate locations and/or offices

- Responsible for all accountability, tracking, ordering, and stocking of office supplies

- Accountable for all mail, incoming and outgoing along with distribution to appropriate offices

- Request and obtain lodging for unit members for Unit Training Assemblies

- Responsible for accountability of unit members, prepare and complete pay rosters

- Assist with helpdesk operations, to include disseminating electronic messages, mail room

operations, and answering helpdesk telephones

- Control submissions of classified material, responsible for transmitting mission movement

messages from station to station

Education

- York County High School, Graduated December 1999

- Community College of the Air Force, Information Management (Administrative), August 2008

- Harrisburg Area Community College, Major-Undecided, Currently Enrolled

Licenses/Certificates

Information Management Journeyman Course

Bilouxi, MS Certification - 10/2004

14 Semester Hours

Information Management Apprentice Course

Bilouxi, MS Certification - 1/2002

14 Semester Hours

Security Clearance

Top Secret

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