Customer Service Manager

Amanda C. Oot

**** ***** ***** ******* ****, Manlius, NY 13104

abhm6y@r.postjobfree.com 315-***-****

Occupational Objective To acquire a challenging and rewarding position of a customer service manager in a

reputed organization that will utilize my extensive experience, leadership abilities and

interpersonal proficiency.

Professional Abstract Over 4 years of dynamic management experience, and sales exposure.

My vast background allows me to work and excel with diverse groups of people

in a variety of settings. I take pleasure in providing first rate customer service and

care. I also thrive on pioneering innovative ways to do my job efficiently while

increasing customer and employer satisfaction.

Employment History Gertrude Hawk Chocolates Syracuse, NY

Assistant manager / Shift Supervisor 10/2008 – Present

Coached, mentored, trained and evaluated performance of associates.

Maximized sales and profitability of assigned areas through implementation and utilization of corporate

direction.

Accountable for personnel management, merchandise selection and presentation, bookkeeping, as well as

inventory maintenance.

Responsible for ensuring exemplary customer service and sustaining a vast array of product, procedural and

operational knowledge.

Babies R Us Syracuse, NY

Registry Assistant, Cashier 02/2008 – 10/2008

Provided an enriched guest experience due to a vast extent of product familiarity and a strong passion for

customer care.

Managed registry, operations, merchandizing, and monetary volume.

Sustain inventory levels, store appearance and adherence to guidelines.

What’s Your Beef Manlius, NY

Waitress, Bartender, Hostess, Preparatory Cook 02/2005 – 02/2008

Developed repeat business by establishing close and lasting relationships with customer base through

exceptional interpersonal skills.

Ensured that all expectations were met and exceeded by both the customers and employer, while

maintaining full compliance to all standards.

Exhibited significant flexibility and aptitude to work in all aspects of food and beverage.

Village of Manlius: Department of Recreation Manlius, NY

Special Needs Counselor 06/2007 – 09/2007

Constructed individual routines for autistic children.

Exercised patience and discretion when dealing with highly personal situations.

Implemented solutions to identify and assist areas for growth with the children.

Academic Background Onondaga Community College Syracuse, NY

Associates Degree/General Studies 09/2006 06/2009

Fayetteville Manlius High School Manlius, NY

Regents Diploma Graduated 06/2006

References available upon request

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