Manager Project

DANNETTE SANDERS

**** ******* *****

Norcross, GA 30092

***-***-*****/ ***-***-2507C

abhm6r@r.postjobfree.com

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EXECUTIVE summary

Over 17 years in the Health Insurance Industry with 10 years of account

management expertise. Proven track record of successful account management

functions related to the retention of quality business and the natural

ability to develop solid relationships with high profile accounts.

Diligently demonstrates strong leadership, interpersonal, organization, and

analytical skills. Consistently collaborates with respected business

partners, brokers, clients, internal and external customer service to

achieve profitability and customer satisfaction.

professional experience

UNITED HEALtHCARE, Atlanta, GA

November 2007 - PRESENT

Client Service Manager

Key Accounts: General Parts, Ryder Systems, Oak Ridge Insurance Trust,

BlueLinx Corp, RNDC

. Establish effective relationships with assigned clients in order to

gain understanding of business objectives, drivers, and needs.

. Engage resources internally to address and resolve client concerns in

a timely manner.

. Conduct Pre-Sales training meetings and interact directly with Senior

Management while implementing a new case.

. Act as a client advocate in communicating client needs and leading

internal meetings focused on client's expectations.

. Play a key role influencing clients to renew and consolidate

additional products under one platform.

. Serve as a liaison between clients and internal partners developing

reciprocal working and alleviating potential problems.

. Develop annual client projections, retention plans, and renewal

contracts.

. Train new hires within department and conduct train the trainer for HR

managers

Blue Cross Blue Shield of Georgia, Atlanta, GA

May 2005 - July 2007

Senior Telemedicine Representative

Promote The Georgia Telemedicine Program as the Regional North Georgia

Telemedicine Representative through training, educating, and extensive

marketing to members, physicians, site staff, and the surrounding community

of the GA Telemedicine Program. (Sites: Piedmont Hospital, Morehouse

Medical College, Jasper County, Monroe County, Forsyth County, Valley

Healthcare systems)

. Conducted market assessments, and implemented marketing plans to

expand services.

. Promote awareness of telemedicine as an option by physicians and

members in the community.

. Conducted analysis of regional needs and specialty referral patterns

to target prospective sites and identify non-performing sites.

. Trained Telemedicine site staff on the usage of the Telemedicine

equipment, policies, procedures, and regulations.

. Resolved issues or problems that physicians, site staff, or members

may have regarding Telemedicine use.

. Collaborated with Telemedicine sites to increase utilization,

profitability, and sustainability

. Prepared written evaluation reports to Senior Management, including

findings from site visits, Regional reviews, and recommendations .

. Train new hires within department and conduct train the trainer for HR

managers

BLUE CROSS BLUE SHIELD OF GEORGIA, Atlanta, GA

October 2002 - May 2005

Senior Account Manager

Key Accounts: General Motors, General Electric, The Coca-Cola Co.,

Mariner, Lockheed Martin, Caraustar, Fulton County, Gwinnett County, Dekalb

County, IBEW

. Managed high profile large accounts, lives 1,000 plus for new and

existing clients.

. Aid business partners in meeting and understanding client needs while

acting as the client's advocate across all business segments.

. Act as a liaison between the client and internal BCBS team members to

clarify clients objectives and expectations

. Consistently consults with the client by understanding of the

clients' service needs, identifying risks and deepening knowledge of

the company and competitor's product portfolios and services

. Work closely with Broker and HR Manager to proactively identify

competitive situations, potential problems, and offer expert

resolution.

BLUE CROSS BLUE SHIELD OF SOUTH CAROLINA, Columbia, SC April 2000

-August 2002

Account Manager (National Account Marketing)

Key Accounts: BF Goodrich, National Gypsum, Baker & Taylor, Florida Rock,

General Electric

. A liaison manager between NC Blue Cross and existing business partner

. Conducted pre-sale presentations of Blue Cross Blue Shield Insurance

business with partner plans and potential accounts.

. Monitored accounts productivity and statistical data on a monthly

basis to identify and eliminate potential problems.

. Work closely with Human Resource Managers and Consultants with

creating health benefit structures/guidelines that are complimentary

to the organization

. Developed account infrastructure by performing a needs assessment to

fully evaluate the needs of the organization.

. Coordinated training and informational session for potential and new

sales.

BLUE CROSS BLUE SHIELD OF SOUTH CAROLINA, Columbia, SC October 1997 -

July 2000

Project Manager

. Implemented and support all group and individual marketing entities by

developing and maintaining appropriate management information systems.

. Updated and implemented sales process enhancement utilizing and

electrical system called Accel-A-Rate (AAR).

. Conducted Marketing Sales meeting with potential agencies to purchase

the Accel-A-Rate database system.

. Implemented training job aids and updated the AAR training manual.

. Monitored system performance and train new project management team

members.

Education

Licensed as Resident Agent: Accident & Sickness, Life, Georgia Insurance

License

Masters of Arts, Human Resources Development, Webster University

Bachelors of Science, Computer Science / Information System, Limestone

College

MILITARY EXPERIENCE

sc nATIONAL gUARD, aLLENDALE, sOUTH CAROLINA (1994-1998)

aRMY rESERVES, oRANGEBURG, sOUTH CAROLINA (1990-1994)

Technical Expertise

Microsoft Word, Excel, Access, MS Project, Power point, Outlook, Crystal

Reports, Lotus Notes

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