Customer Service Manager
Resume:
Brenda Horan
San Antonio, TX *8223
abhm63@r.postjobfree.com
Employment Experience:
October 2010 - April 2011 Industry One Data Entry
This job was imputing 50 tickets an hour into the database of the US
Courts. This job ended in March 2011.
October 1991 - March 2009 Christian Credit Counseling Centers Office
Manager/Customer Service/Bookkeeper
I worked for Christian Credit Counseling Centers for 18 years. I was the
office manager and worked extensively in customer service and bookkeeping.
My duties included keeping customers happy, making daily bank deposits,
keeping up with inventory, bookkeeping for accounts payable and accounts
receivables, and disbursement of client's funds of over four million
dollars a year. I also did scheduling, hiring, and initial training of
staff and equipment maintenance. I worked with computers, copiers, and
phone systems. I am proficient in bookkeeping, banking and administrative
duties. I know Microsoft Office, Outlook, QuickBooks, and Peachtree
Accounting. My typing is currently 50+ wpm and ten key is over 10,000
keystrokes.
Education:
Palo Alto Community College San Antonio, TX Acctng/Business Admin
Enrolled
C.A.R.E. S. San Antonio, TX Computer/Customer
Service Certificate
Palo Alto Community College San Antonio, TX Payroll Rec/Peachtree
Acct. Certificate
Sam Houston State University Huntsville, TX Accounting Major
Acctng Classes
Michigan University Ypsilanti, MI Academics
Acctng Classes
Wayne Memorial High Wayne, MI Academics
Diploma
Major Accomplishments:
I am certified as a debt and credit seminar leader. I taught budgeting and
credit repair classes.
I have been a volunteer to Girls in Action with SE Baptist Church for four
years in which I work with young girls ages 6-12 in educating them in the
missionary field.
Additional Skills:
Career Advancement Resources and Educational Service (C.A.R.E.S.); a six
week scholarship Workforce Program. I participated in this 40 hour per week
of manpower educational program which qualifies candidates to receive
technical training, which included basic computer skills, customer service
and interpersonal communication skills. This program offered valuable
experience in customer service through placement as volunteer at
neighborhood agencies. At the end of the program, I completed 96 hours as a
volunteer and took part in a variety of work areas including record
keeping, filing, and data entry.
My skills also include analyzing internal processes and plans to implement
procedural and policy changes to improve operations. I know how to conduct
classes to teach procedures to staff and can run an office by coordinating
activities of clerical and administrative personnel of the company. I have
the knowledge to hire, orientate and train personnel. In bookkeeping, I can
make reports and schedules to ensure accuracy and efficiency. I am a team
player and believe my responsibilities should always include working within
the parameters and guidelines of your company.
References:
These are available upon request.
Contact this candidate