Customer Service Human Resources
Resume:
Justin Ogburn
Mitchellville, MD 20721
***********@*****.***
April, 5 2011
To Human resources personnel:
I am submitting the enclosed resume for the consideration for the Position in which I am
contacting you. My background has given me the hands on experience in most aspects of Air
Traffic Control, Airport management, Business management, human resources, airport planning,
Project Development, qualitative and quantitative analytics, as well as a substantial amount of
customer service that would contribute to your organizations main goals and objectives. Along
with my Aviation Background, I have done Extensive work with Microsoft Office, Project, and
outlook. Also I have moderate experience with HTML, C++, computer repair, installation of
computer hardware and software, and experience with ubuntu linux.
As you review my resume you will see that I have made numerous contributions to my alma
mater by obtaining and successfully completing internship work with two very unique airports.
Also I have numerous aviation related activities that I have participated both in the classroom and
outside of the class room as well. These accomplishments are derived from my exceptional
interpersonal and communication skills, strong attention to detail, and strong work ethics. One key
talent that I feel will be a great asset to your organizations is a practical approach to the aviation
industry with my main focus being customer relations as well as a wide range of aspects dealing
with human factors in aviation. Overall my reputation precedes me for listening, analyzing,
practicing, challenging, and compiling a wide range of thoughts while maintaining a positive and
progressive work environment.
I am very enthusiastic and anxious about exploring the opportunities available in your organization
and look forward to meeting you. If you have any inquiries please contact me via telephone or
email.
Thank you for your consideration.
Sincerely,
Justin Ogburn
Justin Ogburn
1201 Kings Heather Drive, Mitchellville, MD 20721
***********@*****.***
Objective/Summary
Obtain an entry level/junior (40k 45k) professional position that will allow me to exercise
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my abilities acquired through undergraduate course work and internships. A position where
I can express my aptitude of business management, project development and financial
management, all attributes acquired through internships and volunteer work is suitable.
Hard work and personal characteristic will allow me to become a valuable asset to any
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employer looking for an ambitious, reliable team player.
Have acquired knowledge in most aspects of aviation law, airport planning, aviation
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weather as well as marketing and management.
Through Internship work I have gained experience in the fields of business management,
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human resources accounting, contracting, as well as airport operations in compliance with
the Federal Aviation Regulations.
Have extensive knowledge in computer hardware and software and able to successfully
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complete task in the Microsoft office applications.
Skilled at learning new concepts quickly, working well under pressure, and communicating
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ideas clearly and effectively.
Extensive work with Microsoft project and Microsoft excel.
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Education:
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Bachelors of Science Degree in Aviation Science (Airport Management)
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December 2009
University of Maryland Eastern Shore, Princess Anne, MD
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Charles Herbert Flowers High School May
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2005
Springdale, MD
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Employment History:
Napa Auto parts 6/2008 3/2011
Parts supplier:
Received hazardous material and safety training.
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Supervisor of the will call department with a team of 4 people
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Used Scan guns (Motorola MC9090-G Wireless Portable Terminal) under the RADs
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program to fulfill orders
Contacted monthly inventory checks
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Monitored our onsite pick-up drivers and handled parts issues as well as returns.
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Received training in processing labor claims
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Processed stock, special, will call, and customer pick-up orders
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Used pallet jacks to move and stock automotive parts in the warehouse
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Conducted weekly performance meetings to cover all issues regarding progress
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University of Maryland Eastern Shore 12/2008 9/2009
Painter/furniture mover:
Managed/assisted Area Director In the task of renovating student housing
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Built and managed a team of 10 employees
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Conducted incoming freshman housing tours
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Worked in the customer service/maintenance department processing claims
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Bj’s Wholesale 1/2006 1/2008
Overnight product stocker:
Received logistics and dispatch training.
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Properly stocked products overnight
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Managed an overnight team of 3 people both ft/pt
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Conducted inventory or products on night trucks
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Received hazardous materials on- the- job training.
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Safeway Grocery Store 2/2005 12/2005
Courtesy clerk/cashier:
o Provided customer service/baggage help
o Properly stocked merchandise in the store
o Conducted quarterly inventory checks on products.
o Handled and processed food claims and returns.
Educational Accomplishments
Salisbury Wicomico Airport: 7/2008 12/2008
5485 Airport Terminal Rd
Salisbury, MD 21804
Worked with Manager on developing means to build new T Hangars at the airport.
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Used knowledge of Airport operations, Federal aviation regulations as well as business
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management skills to successfully complete the project.
This project allowed me to research, analyze, and fully structure a business plan that would
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contain the specifics of the overall project and how it is in compliance with the Wicomico
county aviation commissions office as well as state and federal regulations including the
FAR’s(Federal Aviation Regulations).
Researched and wrote a financial plan for the overall cost of every aspect affiliated with the
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construction of the T Hangars which included the possibility of restructuring the airports
runway system temporarily due to construction.
Played key role in developing relationships with different contractors, Airport officials and
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members of the airport commissions for Wicomico County.
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Freeway Airport: 6/2007 8/2007
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3900 Church Road,
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Bowie, MD 20721
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Held key responsibility in the airports daily operations. Solely responsible for the everyday
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financials, scheduling flight instructors to students, and monitoring all the airplanes
whether on the ground or in flight.
Maintained employee time cards as well as interviewed prospective employees.
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Provided full training to new hires as well as maintained an overall work schedule of all the
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employees.
Received extensive training in conducting flight simulations, Managing all the pilots in air,
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directing planes to the necessary runway, and supplying the pilots with the necessary
weather conditions(if requested).
Goal was to acquire airport management experience.
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Acquired knowledge in reference to Federal Aviation Regulations
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Volunteer:
Salisbury Ocean city Municipal Airport Aviation Day April
2006
Contact this candidate