Manager Customer Service

JAMAL D. MCELROY

*** ******** ******* ***.**** * Hiram, Georgia 30141

H 770-***-**** * C 678-***-**** * abhm4p@r.postjobfree.com

OBJECTIVE To contribute to your finance department in an Accounting/Credit position, utilizing training

and expertise in credit analysis, general ledger maintenance, account reconciliation,

policy/procedure implementation, staff training/mentoring, state/federal guidelines.

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PROFILE • Proven professional with the ability to improve/maximize operations, impact business

growth and maximize productivity enhancements.

• Strong track record of upholding fiscal efficiencies. Successfully resolve diverse account

concerns and provide individualized client support.

• Designated troubleshooter who combines excellent interpersonal, organizational, financial

and analytical skills to maintain account data accuracy, and increase profits.

• Offers diverse expertise in criteria evaluation, account reconciliation, key report

preparation/coordination, communications, and risk reduction.

• Petitioned CFO, and successfully initiated a ground breaking volume incentive program to

serve as motivation for staff. Increased cash receipts from $700,000 to $1 million monthly.

• Innovative problem solver who identified weakness, restructured process and trained staff

in new month end procedures to cut time by four days. Significantly reduced costs by

eliminating the need for overtime pay during month end closing.

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PROFESSIONAL EXPERIENCE

2010 – Present Credit Analyst, Bluelinx Corporation-Country’s largest distributor of building products such

as boards, flooring, moulding and millwork.

Create and maintain credit history files.

Set and adjust credit limits based on customer requests and past payment experiences.

Manage collection efforts and calls for Accounts Receivables portfolio.

Document daily collection activity in Infinium software.

Research account disputes and billing discrepancies and perform account reconciliations.

Respond to credit inquiries from internal and external clients.

Identify delinquent accounts requiring external collection efforts as well as bad debt and

financial exposure.

Ensure that credit reviews comply with company policies and guidelines.

2009 Account Reconciliation Specialist (temp assignment ), Mohawk Industries-producer and

distributor of carpets, rugs, hardwood and vinyl flooring for residential and commercial use.

Responsible for the reconciliation of over 200 cash and credit card accounts from Reconnet

to the general ledger.

2003 - 2009 Credit Analyst, Atlantis Plastics – leading manufacturer of plastic films, injection molding and

profile extrusion.

Responsible for all aspects of account reconciliation and general ledger

maintenance. Effectively resolved discrepancies, and coordinated payment schedules on

past due accounts.

Cut costs by streamlining month-end closing processes, reducing completion time

by four days, and eliminating employee overtime.

Took on senior management responsibilities during superior’s disability leave, and

saved company thousands by eliminating the need for additional salaried employees to

cover the workload.

Performed daily cash applications and credit duties including completion of new

customers’ credit applications by researching information provided by agencies such as

Dun and Bradstreet.

Acted as liaison between institutional products division’s sales/customer service

staff and client base which totaled over 200 customers.

Authorized to approve $100K credit limits without upper management’s

authorization.

Made recommendations to write off delinquent accounts deemed as uncollectible.

Helped increase company profits to consecutive record numbers in 2005 and 2006

which resulted in increases in bonuses for company-based performances.

2000 - 2002 Cash Accounting Manager, E-Tour

Reconciled general ledger, cash accounts, and bank statements.

Identified and adjusted accounting discrepancies by creating necessary journal

entries.

Provided management oversight to staff consisting of three direct report employees

in areas such as billing, cash receipts and other administrative functions.

Maintained accounts receivable, general ledger, and balance sheets. Processed

weekly transaction billing fees to maximize accuracy. Assisted Regional Controller in

preparing and distributing weekly sales reports.

Created and implemented the Million Dollar a Month incentive program to

motivate employees and drive new business. Boosted $700,000 average to over $1 million

a month.

Columbian Chemicals Co.-a global provider of high quality carbon black additives for rubber,

plastic and liquid products.

1995 - 2000 Assistant Credit Manager / Accounts Receivable Coordinator

Played key role in the decision making process for credit extension. Analyzed

financial reports, relevant collateral, tax forms and debt history to effectively minimize

company risk.

Coordinated receivables report and presented analysis to executive management.

Served as contact for international account holders.

Completed cross training skill development initiative. Further developed expertise

by completing applicable Dun & Bradstreet home-study courses.

Promoted to Assistant Credit Manager for consistently surpassing monthly goals

and continually enhancing knowledge base.

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EDUCATION Accounting Program, Clayton State College

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SOFTWARE Infinium, AS 400,SAP, MAS 200, MFG PRO, Peachtree Accounting, Oracle, and JD Edwards.

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REFERENCES Available upon request

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