Customer Service Insurance
Resume:
Daymi Rubido
Miami, FL *****
Profile
Team player seeking a position with an organization with the opportunity to acquire meaningful corporate experience that will
lead to progressive growth and advancement.
Professional Experience
Assurant Group, Miami, Fl 10/2009 – 10/2010
Insurance Tracking Department
• Made outbound calls verifying renewal information of escrow accounts
• Keep detailed records of customer interactions such as recording details of inquiries, complaints and comments
• Ensure that appropriate changes were made to resolve customer problems
• Follow up on customer inquiries not immediately resolved within a 24 hour turnaround time
• Assisted with claims investigation resulting in adjustments of policies
• Verify policy contains accurate acceptable coverage
• Setup disbursements of escrow accounts
• Received inbound calls requesting additional disbursements of escrow accounts
• Refer unresolved customer grievances to designated departments for further investigation
• Other administrative tasks as assigned such as faxing, sorting mail and other tasks as necessary
Hazard Insurance Processor
• Verify policy contains acceptable coverage
• Make necessary outbound calls to insurance agents, and companies to update insurance policies
• Obtain needed or missing information
• Ensure all items are processed daily to meet or exceed established standards
Beckman Coulter, Inc 06/2007 – 05/2009
Call Center Customer Service
• Receive incoming domestic calls from clients nationwide
• Responded to over 100 calls per day
• Place outbound calls to customers and engineers
• Keep records of customer interactions, recording details of inquiries, complaints, and comments
• Resolve or properly direct customer non technical inquiries to appropriate staff
• Identify, research and resolve customer issues using the computer system
• Follow up on customer inquiries not immediately resolved
• Refer unresolved customer grievances to designated departments for further investigation
• Complete call logs and reports as well as maintaining records
• Prepared reports and spreadsheets for department use
• Provide on the job training to new employees
• Performed all general office duties such as filing, faxing, mailing documents, and other clerical tasks as needed
Date Entry Operator
• Compiled, sorted and organized data to be entered into the database
• Input text and data from documents into spreadsheet or database
• Pay attention to details and input data correctly and accurately
• Maintained and updated workflow record regarding work completed and work pending
• Assisted other administrative staff with general office duties such as faxing, mailing documents, answering phone
calls, and other tasks as necessary
Training Coordinator Assistant
• Scheduled trainings and secured training sites
• Supervised registration lists, confirmation letters to trainees and trainers
• Supervised assembly of all training manual and materials
Education
Felix Varela Senior High School
Background includes diversified experience in the administrative field:
Administrative support including all clerical functions, Special projects, Problem solving, Customer service, Training,
Excellent phone etiquette, Detail oriented, Interact well with co workers and the public, Take charge of situations to execute
permanent results and Bilingual, Fluent in Spanish
SKILLS
Microsoft Office 2007, Microsoft Excel 2007, Microsoft PowerPoint, 2007, Data Entry, 55 WPM, Oracle, Lotus Notes,
AssurTrack
Good typing skills; excellent interpersonal skills; excellent research and writing skills; effective communications skills. Eager
to learn and excited by new challenges.
References Furnished Upon Request
Contact this candidate