Customer Service Project Manager

LAURIE BRECKINRIDGE

**** **** ***** ***** . **** Allen, VA. . 23059 . 804- 335-5646 .

abhm0x@r.postjobfree.com

SENIOR HUMAN RESOURCE PROFESSIONAL

Effective Human Resource Generalist with a strong concentration in

Compensation

A highly motivated, goal oriented Human Resource professional with a

strong background in compensation, benefits and finance. A proven team

leader with the ability to manage people to integrate strategic and cost

effective business plans. Highly organized with the ability to manage

multiple projects and meet deadlines. Excellent verbal and written

communication and presentation skills.

AREAS OF STRENGTH

*

* Employee Relations

* Performance Management

* Organizational Development

* Orientation and on-boarding

* Training and Development

* Mediation and Advocacy

* Compensation & Benefits Design

* HR Policies and Procedures

* FMLA/ADA/EEO/WC

* Financial Management

* HR Program/Project Management

* Staff Recruitment and Retention

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SELECTED ACCOMPLISHMENTS

. Acting as project manager with the HRIS and IT functions, oversaw the

enhancement of the performance evaluation database. This 600 man-hour

effort resulted in establishment of a software package with potential

marketability to other corporations.

. Chaired nationwide Compensation HRIS work group in the consolidation

and redesign of the compensation module of PeopleSoft. This redesign

ensured a balance between standardization and customization in meeting

national participants' needs.

. Developed and presented to management and employees companies' total

compensation philosophy, pay concepts, design issues, and guidelines

for effective administration. Resulted in a measurable increase in

knowledge and trust of the Compensation function.

. Designed and implemented sales, profit sharing, management, and

individual compensation plans providing for a quantifiable return on

investment.

. Conducted turnover analysis and developed respective retention

programs. Resulted in measurable reduction in turnover.

. Developed healthcare cost savings strategy resulting in over

$1,000,000 savings over a five year period.

. Negotiated performance guarantee agreement to optimize quality,

accuracy and speed of healthcare carrier service resulting in a

measurable increase in member satisfaction.

PROFESSIONAL EXPERIENCE

MEDIA GENERAL, INC., Richmond, Virginia

10/2009-2/2011

Human Resource Strategic Business Unit Partner

Managed the administration of Human Resources programs for the Richmond

Times Dispatch to include staffing, performance management, workforce

planning, compensation, benefits, employee relations, training and

development. Reviewed and recommended new approaches, policies and

procedures to effect continual improvements in efficiency of department and

services performed.

. Coached and advised managers on organizational design and performance

management, including talent planning, development plans and

performance plans.

. Conducted workforce planning for sales function to include SWOT analysis.

Functional work flow and staffing changes were made as a result of

recommendations.

. Consulted with management on the interpretation and administration of

policies, procedures and compliance with applicable state/federal

statutes and regulations (i.e. ADA, FLSA, EPA, FMLA, ERISA, EEO,

etc.).

. Partnered with management in the investigation and resolution of

employee complaints, harassment allegations and manager/employee

conflicts.

. Managed the exit process for terminating employees and recommended

corrective action and continuous improvement.

. Represented company for unemployment claims.

. Oversaw Employee/Labor Relations including complaint review and

conducted investigations

. Oversaw open enrollment and other special enrollments, the

distribution of all Summary Plan Descriptions and any other materials

necessary to comply with all applicable laws and reporting

requirements.

. Conducted new hire orientation, open enrollment meetings and other on-

boarding programs.

. Managed the exit process for terminating employees and recommended

corrective action and continuous improvement.

HANDCRAFT SERVICES, Richmond, Virginia

12/2008-10/2009

Manager, Customer Service

Reporting to VP, Operations, managed a staff of 5 in providing day-to-day

customer service, purchasing, inventory control and operations within the

Uniform Department.

LAND AMERICA, Glen Allen, Virginia

10/2008-11/2008

Human Resource Strategic Business Unit Partner

Consulted with all levels of management in the development and

implementation of fixed and variable compensation programs. Provided

senior level support to channel management on total compensation

strategies.

HELD VARIOUS PART-TIME POSITIONS WHILE RAISING A FAMLY

2001-2008

COMTEL COMMUNICATIONS: CONTROLLER

COLONIAL FIRST MORTGAGE: LOAN OFFICER

FEDERAL RESERVE BANK (FIFTH DISTRICT) Richmond, Virginia

1/1998-1/2001

Manager, Compensation and Benefits

Directed a team of 10 professionals in the design and administration of

compensation and benefits programs for the Fifth District (Virginia, West

Virginia, Maryland and North Carolina).

. Responsible for overseeing and directing initiatives related to

maintaining internally equitable and externally competitive direct and

indirect compensation programs. Developed annual proposal for merit

increase budget and salary structure modifications. Recommended

salary policy formulas, salary ranges, merit increase guidelines, and

changes to salary administration policy. Accountable for annual

compensation and benefits budget. Consulted with senior management as

a strategic partner in the design and implementation of compensation

and benefits programs and strategies.

. Responsible for design and administration of health and welfare

benefit plans, negotiation and execution of benefits contracts, and

management of vendor, carrier and attorney relationships. Reviewed

and developed companywide benefits strategic objectives, contribution

strategy, medical benefits funding mechanism and policies in support

of overall Bank goals.

. Managed east coast project team in design and implementation of

flexible benefits program meeting companywide strategic objective of

offering more than competitive benefits plans to attract and retain

employees.

. Developed Requests for Proposals (RFP's), evaluation criteria and

selected consulting firm for several benefits projects (e.g., claims

audits, medical funding, flexible benefits).

COMPENSATION CONSULTANT 8/1996-

12/2001

Functioning at Staff and Management levels

Held various Compensation Consulting positions with the following companies

in Virginia:

* Crestar Bank

* Signet Bank

* Trigon Blue Cross and Blue Shield

* Hunton and Williams Law Firm

* Newport News Shipbuilding and Drydock

* Richfood

. Consulted with businesses and provided staffing, retention and

compensation services. Created strategies for developing and growing

talent. Assisted clients in hiring appropriate talent to best contribute

to organizational success. Educated managers on compensation issues and

retention strategies. Worked with management in developing performance

counseling processes to more effectively leverage current talent.

. Consulted with senior managers and Human Resources Business Partners to

develop, analyze and assess compensation and rewards systems, which

support the strategic direction of the corporation and of the individual

line of businesses. Scope included base pay delivery programs, variable

pay programs, alternative reward systems and performance management.

EDUCATION / CERTIFICATIONS / PROFESSIONAL MEMBERSHIPS

Master of Business Administration (MBA), The College of William and Mary,

Williamsburg, Virginia. GPA: 3.6.

Bachelor of Science, Virginia Commonwealth University, Richmond, Virginia.

Major: Business Administration and Management, Concentration: Human

Resources, Minor: Psychology. GPA: 3.3.

Professional Human Resource Certification (PHR) - Will be sitting for

Certification May 2011

Society for Human Resource Management (SHRM) - Member

American Compensation Association Certified Compensation Professional (CCP)

Richmond Compensation Association (President- 1995-1996)

COMPUTER SKILLS

Microsoft Word PeopleSoft

Microsoft Excel PAYCHEX

Microsoft PowerPoint QuickBooks

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